Medical Secretary Assistant

4 weeks ago

Grantham, United Kingdom United Lincolnshire Hospitals NHS Trust Full time

We are seeking a motivated, hard-working and committed individual to join the Orthopaedic team based at Grantham Hospital.

As a Secretarial Assistant, you will be responsible for daily audio typing of clinic letters, photocopying, answering the telephone to internal and external parties and working as part of a hard working team. You will utilise hospital based IT systems for correspondence and patient case note tracking.

You will be expected to have excellent interpersonal skills, excellent communication skills both verbal and written. Evidence of the ability to work under pressure and to meet deadlines PAS/Medway training & knowledge of Orthopaedics would be a benefit but not essential.

You must have a genuine interest in and commitment to providing excellence in customer care, possess excellent demonstrable secretarial skills to at least RSA II or equivalent examining body, excellent communication skills and be able to demonstrate team working.

Experience of working in an office environment is essential and some knowledge of medical terminology is desirable. Previous secretarial experience within a healthcare setting is advantageous.

We will support your personal development and continued professional development, and offer you to be part of our team. The NHS also offers one of the most competitive benefits package with regards to Annual Leave, Pensions and a comprehensive range of NHS Discounts.

Patient administration underpins the patient journey, supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience.

Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The Medical Secretarial Assistant is a vital part of effective patient administration.

**The Medical Secretarial Assistant**:

- Supports the medical secretaries in providing an efficient medical secretarial service for the clinical team.
- Assists and supports the medical secretaries in achieving targets including CQUINs and validation.
- Assists and supports the Elective Access Clerk to provide an administrative service to the patient which supports the achievement of nationally and locally agreed access standards.
- Provides cover for colleagues in their absence to maintain service levels.

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.

Our Board have recently agreed a new vision statement - “Outstanding Care Personally Delivered” - stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
- Help to provide an accurate and comprehensive medical secretarial service,
- Maintain their consultant’s diary,
- Clinic typing,
- Manage patients through their clinical pathways,
- Update the Patient Administration System (PAS)/Medway system and other hospital systems and databases, in line with the Patient Access Policy.
- Monitor patient pathways against Local and National waiting time
- Escalate issues with capacity when appropriate and covering absence/leave for colleagues, as well as assisting the wards, administration/secretarial/management/medical/surgical teams as required.
- Be willing to support other specialties within the Business Units when shortfalls in capacity arise and depending on the Business Unit priorities.

For further details, please see the attached Job Description and Person Specification

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