Parts Advisor

2 weeks ago


Rochdale, United Kingdom RecruitmentRevolution.com Full time

_Are you a people person with a passion for delivering excellent customer service? Are you currently seeking a new opportunity with a highly reputable organisation who truly value and invest in their staff? Perhaps you are at the beginning of your journeyinto the working world and would like to work with a well established company who can offer you excellent training and career prospects?_
- Sounds like you? Keep reading...._

**Role Info**:
**Parts Advisor**
**Rochdale**
**National Minimum Wage - £10,004.80 - £19,760.00**

**Working with us**:
We are all Brand Ambassadors and live and breathe the Toyota brand and values. We are by nature passionate about the services and support that we offer our customers.

We are committed to building a diverse workforce and culture - everyone is welcome. You’ll develop your career with one of the world's most prestigious companies, learning alongside some of the industry’s best talent. Toyota is the highest ranked AutomotiveBrand in the world, leading the way in Hybrid engine technology and innovation. We are constantly evolving so there is always something new just around the corner

**The Parts Advisor role**:
As a Parts Advisor, you’ll be confident in communicating with different people, asking for help, and following procedures whilst always learning new skills and techniques. Working for RRG Toyota Rochdale, you’ll be proud to represent Toyota, and you’ll beable to thrive in an exciting environment where your role will be vital to the Centre’s success.

**Role Responsibilities**:
+ Building rapport and qualifying the customer’s requirements
+ Listening carefully to customers to build rapport and understand their requirements (both stated and unconscious needs), working both face to face and over the telephone
+ Using a good understanding of the customer’s needs and the products that are available to guide them towards the product that will best meet their needs
+ Quoting prices and availability of stocks and accessories to customers
+ Encouraging the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions
+ Monitoring and maintaining agreed stock/accessory levels
+ Ordering parts on behalf of the Service team, including special orders i.e. grey import parts
+ Checking all parts and accessories are in good order on receipt from supplier
+ Dealing with returns and faulty parts, adhering to supplier return policy
+ Handling warranty claims processing (relating to parts issues), ensuring manufacturer's requirements are adhered to
+ Ensuring all Service personnel have access to parts needed to complete next day work schedule

**About you**:
+ Works well as part of a team and assisting colleagues
+ A positive attitude and eagerness to learn
+ Good communication skills and ability to liaise with others both internally and externally
+ Organised, hard working and flexible
+ Enjoys meeting new people and building rapport and connections
+ Passionate about the automotive industry and want to work with the world’s biggest vehicle manufacturer

**Ready to join the largest car company in the world?**

Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.

Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectationsand be rewarded with a smile.

We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.



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