Pia Assurance Lead

4 weeks ago


Bristol, United Kingdom M Group Services Full time

About The RoleDue to the continued success and expansion of Avonline Networks we have an exciting opportunity for a PIA Assurance Lead to join our PMO team in Filton, Bristol. Reporting to the Design & PMO Manager.

Avonline Networks deliver service excellence on a nationwide basis. From the national fibre networks which millions of homes and businesses rely upon every day, to the infrastructure that delivers the latest technology to Multi-Dwelling Units (MDU's) across the UK. Providing installation and maintenance of infrastructure to MDU's across the UK for public sector, social housing, and private landlords, which include the latest technology, FTTP and IRS.

**The role & responsibilities**:

- Setting clear objectives and ownership within both the PIA Assurance and Operational teams.
- Ensuring all information is accurately tracked from receipt to completion and close down.
- Ensuring correct photographic evidence is obtained and filed for onward distribution to our clients and Openreach.
- Accurate reporting to client and Senior leadership teams.

You will:

- Working with clients and operational teams to effectively manage the end-to-end process of remediating all Openreach defects across all client projects.
- Driving assurance and operational ownership.
- Establish and manage tracking tools to record incoming defects from all clients and Openreach.
- Recording and receipting all details regarding each defect.
- Identifying and attributing issued defects to individual projects and issuing same to relevant operational team/s.
- Establishing completion timescales, monitoring progress and provision of progress updates.
- Liaising with all affected operational teams, ensuring defect completion in accordance with KPI targets.
- Training needs trend analysis to include, time to complete, defect type, defect source (labour and / or subcontract supplier) etc.
- PIA compliance verification and assurance of completed works.

**What we need from you.**
- Excellent IT Skills in all Office 365 packages.
- Strong working knowledge of Work Management Systems
- Experienced in FTTP Networks and awareness of Openreach specifications
- Self-management and motivation.
- Effective communication.
- Problem identification and solving.
- Issue ownership and operational engagement.
- About The Company**Why choose us?**

We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. Our benefits include:

- 25 days annual leave plus bank holidays
- 4% matched pension scheme
- 2 x salary life assurance
- Access to our staff discount portal
- Health Cash Plan
- Cycle to Work scheme
- Employee assistance programme
- Recruitment referral scheme
- Payroll giving
- Salary finance scheme

**Inclusiveness



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