Receptionist/typist

An exciting opportunity has arisen for a permanent Receptionist/Typist in the Suite 17 Department at Singleton Hospital. Position is for 37 hours.

The post holder will be responsible for a comprehensive, confidential and efficient reception/secretarial service to the Department.

We are looking for an enthusiastic individual with excellent communication and interpersonal skills, as they will be liaising with a wide variety of personnel at all levels both internal and external to the Health Board and from numerous external organisations.

We are seeking an individual who can manage the day to day running of the office/reception area, their workload, use their own initiative and who is able to cope with tight and multiple deadlines, in a constant changing environment.

Act as a receptionist for patients attending the unit ensuring patients, visitors and colleagues are with a friendly and helpful manner.

Provide typing and administration support to Clinical Nurse Specialists including diary management, typing of clinic letters and clinic proformas.

To undertake the faxing, photocopying, posting and distribution of patients letters.

Dealing with enquiries from patients and staff.

To retrieve patients’ notes from the Main Library source or other department for reports or further action, ensuring efficient case note tracking policy is adhered to.

Deal with telephone queries from patients, colleagues and allied organisations in a professional, empathy and understanding manner considering at all times patient confidentiality and issues relating to the Data Protection and Freedom of Information Acts.

To carry out routine and patient filing, ensuring that the patients’ notes are up to date and any correspondence and tests results are filed on a daily basis.

To generate and produce on the word processor or in writing, standard form for use within the department.

To sort, distribute and ensure that all mail is sent to the correct locations daily. Action any mail as appropriate.

To maintain a thorough working knowledge of the computer software packages utilised in the management of patients.

Ensure that any anomalies, uncertainties or issues, which may affect the provision of the service, are referred to the Line Manager.

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

To provide reception, clerical and administrative support to the Department ensuring a safe, efficient and effective service is provided in line with Health Boards Policies and Procedures.

Clinic Management including setting/rearranging clinics, organizing appointments and updating patient outcomes on the Welsh Patient Administration System (WPAS). Along with waiting list management and validation.

To be responsible for the day-to day organisation and management of their workload, planning and prioritising to ensure the smooth running of the office on a daily basis.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.