Backshift Senior Operative

3 weeks ago

Glasgow, United Kingdom ABM Full time

**Description**:
**JOB TITLE: Backshift Senior Operative**

**LOCATION: St Enoch Shopping Centre**

**Hours: 37.5 hours per week (14.00-22.00 five over seven rota including weekends)**

**Hourly Rate: £11.20 per hour**

**OVERVIEW OF JOB DESCRIPTION**

As a Cleaning Sn Op, you will be responsible for all day to day aspects relating to the management and maintenance of the cleaning service on site. You will need to provide sufficient cover and allocate cleaning tasks during periods of staff absence or holidays, monitor cleaning operatives’ attendance, communicate any staffing issues immediately to your cleaning manager and respond to all requests within a reasonable time frame as required.

**Main Duties & Responsibilities**:

- Carry out daily cleaning duties front and back of house
- Working in a very busy food court ensuing high level of cleaning standards
- Ensure all operatives always carry out their duties to the standards required
- To be accountable for the planning, organization and control of staff at the site you are responsible for.
- Be familiar and ensure all staff are with emergency, late and sickness procedures for St Enoch
- Ensure particular control of new recruits as part of emergency preparedness
- To exercise effective staff control and create a willing and effective workforce.
- To train and performance manage the ABM team on an ongoing basis ensuring all staff are competent in their duties through assessments, the results of which are recorded.
- To ensure that work conforms to the specification at the quality levels that will achieve customer satisfaction.
- To implement and check the quality of any corrective action necessary.
- Day to day liaison with the Manager on a range of service delivery matters.
- To carry out cleaning assignment responsibilities as designated by the Manager.
- Complete building inductions & training for all Cleaning Operatives.
- Ensure that all team members are familiar with and adhere to the Company’s Policies and Procedures.
- Conduct quality audits
- Complete HR related tasks for the staff under your control as agreed with the Manager

**Person Specification**:
**Essential**
- Preview cleaning experience preferred with focus on unsupervised work and prioritising workload
- Strong customer service/care and leadership skills
- Must be a good leader, motivating and able to work under pressure to meet deadlines.
- Problem solving and time management skills desired
- Ability to work to set schedules and on own initiative
- Flexible and proactive attitude essential
- Understanding & knowledge of health and safety policies
- Needs to represent ABM values on site by being presentable, uniformed and helpful at all times Willing to go the extra mile
- Experience of co-ordinating a range of tasks and individuals
- Follow the Company Policies and procedures at all times
- Ensure that Cleaning Operatives or visiting workers for whom they are responsible receive suitable induction training and information about emergency procedures.
- Ensure the necessary risk assessments have been done and the safety provisions relating to the work discussed with those doing it.
- Confirm that those under their supervision have received training appropriate to their needs and that safety considerations are integrated into this training
- Document and reporting of training given to Cleaning Operatives
- Ensure that the work environment and equipment are safe and well maintained
- Identify and correct hazardous conditions
- Investigate accidents or incidents and revise risk assessments where necessary
- Monitor compliance with risk assessments, enforce the control measures and stop anyone who fails to comply

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