First Line Website Support Technician

1 week ago


Bromley, United Kingdom Cleverbox UK Ltd Full time

We have an exciting opportunity for a talented, confident and proactive Website Support Technician to join our growing creative design company in providing dedicated remote support to our 850+ education clients as part of our Service Delivery Team.

The role:
You will be the first point of contact for all day-to-day website support related issues and technical support in the development of our websites and digital communications services.
- IT Service delivery using a dedicated support ticketing system
- Website content management systems (CMS), including WordPress (desirable but not essential)
- Explaining complex ideas to those with limited IT and systems knowledge
- Understanding of IT security best practice, including SSL
- Understanding of Service Level Agreements
- Both Mac + Windows Operating Systems
- Cloud based productivity suite administration (O365, G-Suite)
- General PC/Mac hardware maintenance

Experience of working in educational environments is desirable but not essential.

Key Responsibilities:

- Assist the website support team with the delivery of support services to clients.
- Resolve daily service calls as directed by the Service Desk Team.
- Provide school-based users with technical assistance and report service issues in accordance with the Service Desk policies.
- Promote a pro-active 'can do’ attitude working individually and as part of a wider support team
- Provide high-quality customer service and promote the company’s ethos
- Provide guidance and recommendations on Cleverbox services.
- Assist with ongoing project work as directed by the Studio Coordinator.

The Company:
**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- IT Support: 1 year (required)
- Customer service: 1 year (preferred)



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