Administrator (Streetworks)

As a **Streetworks Administrator,** you will be working as part of a vital and fantastic team to deliver an excellent customer. You will be required to communicate with all business partners to keep potential Streetworks liability to a minimum.

**What you’ll be doing as a Streetworks Administrator**
- Reviewing the permits that are due to expire, keeping in line with all necessary schemes and advising planners of any works that require a re-plan.
- Consulting with the reinstatement department / TM departments to prevent equipment left on site longer than necessary.
- Dealing with any telephone enquiries
- Providing support to field operatives, assisting in permit changes, and advising where necessary
- Reviewing and investigating the temp reinstatements and self-defects, creating work order and plan
- Planning work for field resources and scheduling work where appropriate
- Raising and managing the notices/permits and closing permits on completed works, advising of completion.

**What you should bring to the role**
- Previous customer service experience
- Excellent communications skills with the ability to actively manage field teams and be assertive if required.
- Competent in the use of SAP, Microsoft Office 2010, Insight & GIS
- An understanding of Traffic Management

***What’s in it for you?**
- Annual Leave is 24 days holiday per year increasing to 28 with the length of service (Plus bank holidays)
- Contributory pension - Defined Contribution - Maximum of 12% -2x employee contribution
- Personal Medical Assessments - Open to all once a year
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

**Who are we?**

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

**Working at Thames Water**

At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complimentary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.