Memory Support Advisor

2 weeks ago


Harrogate, United Kingdom Dementia Forward Full time

**Job title**: Memory Support Advisor

**1.** **Main purpose of the job**

To work as part of integrated teams in Primary Care, providing an advisory role and coordinating the pathway for people experiencing early signs of cognitive decline. Assisting the families affected to find appropriate support and advice and ensuring that they progress along the correct assessment pathways.

**2*. **Position in the organisation*
- Reports to Head of clinical Services
- Works within GP surgeries, working closely with all staff in Primary Care, the role will also be embedded into the wider Dementia Forward team of Dementia Support Advisors and Help-Line staff and as such will also report to the Dementia Forward Specialist Dementia Nurse
- Liaises at all levels internally and with health and social care professionals across organisational boundaries, as well as other providers

**3. Scope of the job**
- To manage referrals from health professionals and staff in primary care
- To improve the patient experience by early identification of dementia, assisting memory assessments and capturing information to support a referral to memory clinic. This is done through home visits.
- To carry out proactive case finding, to support primary care staff to identify people whose diagnosis may have been missed
- To record and maintain patient record keeping
- To provide a clear and accessible point of contact for guidance, support and navigation of memory clinic waiting times.
- To deal with requests for advice and information, and to refer and signpost into support through a range of available services. This role will be fully integrated into local service delivery, encompassing contributions from health, social care, and voluntary agencies.
- To connect families to support and to provide a referral route into Dementia Forward for ongoing support needs, encompassing all patients with cognitive impairment and dementia
- Contribute to regular review, feedback and monitoring of activity.

**4.** **Duties and key responsibilities**
- Use of System One clinical system
- Negotiate with all involved in care issues to establish and promote good working relationships and improve the coordination of the patient journey.
- Establish effective communication networks with clinicians and other team members
- Provide dementia related information which will include signposting to other agencies if appropriate
- Recognise individuals' needs for alternative methods of communication and responding accordingly
- Liaise between Dementia Forward and Primary Care to ensure where ongoing support may be needed
- Actively undertake mandatory training in the following areas: - Safeguarding, Mental Capacity Act, Health & Safety at work, Policies and Procedures, Lone Working, First Aid.
- Undertake further training should it be deemed appropriate and relevant to the primary care MSA role.

**In order to achieve this, Memory Support Advisors are expected to**:

- Fully understand the opportunities that early diagnosis or pre-diagnosis support can present.
- Endeavour to learn and keep up dated on medical jargon and latest updates relevant to someone with a memory problem.
- Be aware of information that is available from other organisations and be willing to research where needed.
- Obtain and maintain a good knowledge of other providers and stakeholders in the area who can provide additional support to service users.

**5. Location**:
The Memory Support Advisor will be based in GP surgeries within the Harrogate district.

**This job description is not exhaustive and serves only to highlight the main requirements of the job content. The line manager may stipulate other reasonable requirements.**

**Person Specification**

This post requires a person who can work proactively and flexibly across different teams with the aim of giving the best advice, support, and assessment for people with a cognitive impairment.

All of the following requirements are desirable and those marked with an asterisk

**Education and Qualifications**

GCSE Mathematics Grade C or above (or equivalent) *

GCSE English Language Grade C or above (or equivalent) *

**Skills and experience**

An understanding of the needs of people with dementia and their carers

Evidence of excellent organisational skills *

Good presentation and interpersonal skills *

Excellent communication skills both written and verbal *

Good time management skills *

Experience in collaborative working

**Personal Attributes/ Qualities**
- Enthusiastic and self-motivated
- Able to show empathy for people with dementia and their carers
- Trustworthy and patient
- Flexible
- A good relationship builder
- Enjoys working as part of a team
- A good organiser and planner

**Job Types**: Full-time, Permanent

**Salary**: £24,133.20 per year

**Benefits**:

- Life insurance
- Sick pay

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (required)

Licence/Certification:

- Driving Licence (required)


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