Customer Service/sales Adviser

3 weeks ago


Gretna, United Kingdom Welzh Werkzeug Full time

Job Title: Customer Service Sales Adviser

Company: Welzh Werkzeug

Location: Gretna

About Us:
At Welzh Werkzeug, we pride ourselves on providing high-quality Automotive Tools to our distributors. Our dedication to excellence extends beyond our products to our customer service experience. We are currently seeking a Customer Service Sales Adviser to join our team and contribute to our mission of delivering exceptional service to our clients.

Position Overview:
As a Customer Service Sales Adviser, you will be responsible for assisting customers in placing orders, managing returns, dealing with enquiries and providing exceptional customer service overall throughout the sales process.

Key Responsibilities:

- Provide product information, pricing details, and delivery information to customers.
- Address customer inquiries, concerns, and complaints in a timely and professional manner.
- Coordinate with internal teams to ensure timely order fulfilment and delivery.
- Manage returns claims that adheres to company policy.
- Identify opportunities for upselling and cross-selling additional products to customers.

**Requirements**:

- Proven experience in a customer service or sales role, preferably within the Automotive sector.
- Knowledge of automotive tools and equipment is.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills with the ability to build rapport with customers.
- Ability to multitask and prioritise in a fast-paced environment.

**Benefits**:

- Competitive salary, reviewed with experience.
- Opportunities for career growth and advancement within the company.
- Dynamic and supportive work environment with a focus on teamwork and collaboration.

How to Apply:
Pay: From £11.44 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Gretna: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Retail sales: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: In person


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