Customer Care Manager

2 weeks ago

Alvaston, United Kingdom TSR Full time

My client is an ambitious, incredibly successful, 5* new build housing developer who are passionate about building beautiful homes to a high specification and delivering an exceptional customer experience.

Due to a number of forthcoming launches in 2023, they are looking to appoint a new Customer Care Manager to accommodate the increase and ensure that the workload if being effectively managed and to drive the customer care function to ensure customer satisfaction.

You’ll ensure that all customer complaints are dealt with promptly and efficiently, acknowledging the issues, investigating them and resolving on time whilst meeting required cost controls. You’ll ensure that all remedial work is completed to required standardsand maintain a log of all customer care issues that can be used for regularly review meetings with other departments. It is imperative that you keep the customer informed at all stages so building relationships with construction, technical, commercial andsales departments to ensure everyone is working to a common goal is essential.

You’ll manage a small team which will include a Customer Care Manager, Co-ordinators and Operatives. Leading from the front and setting the standard, you’ll motivate and not only recognise performance but offer guidance and support where needed to createa pro-active and positive team environment.

Applications

  • Nursing Home Manager

    6 days ago

    Alvaston, United Kingdom Domus Recruitment Ltd Full time

    **I am seeking a Registered Home Manager to manage a 44 bedded Nursing home in Derby. The home has an excellent reputation with a score of 9 out of 10on carehome.co.uk and rated “Good” with the CQC in all areas** **Key Responsibilities of a Care Home Manager**: - Overall running of the care home - Managing budgets - Staff appraisals, meetings and...

  • Joiner

    2 weeks ago

    Alvaston, United Kingdom Belmont Recruitment Full time

    Belmont Recruitment are currently looking for an experienced Joiner to work with a Derby-based Local Authority on a temporary basis. This is a full-time role working 37 hours per week (Mon – Fri). Main Duties: * To undertake all joinery repairs, maintenance and renovations identified within the housing stock, schools and public buildings * To carry out...

  • Joiner

    Found in: Whatjobs ES C2 - 7 days ago

    Alvaston, United Kingdom Belmont Recruitment Full time

    Belmont Recruitment are currently looking for an experienced Joiner to work with a Derby-based Local Authority on a temporary basis. This is a full-time role working 37 hours per week (Mon – Fri).Main Duties: * To undertake all joinery repairs, maintenance and renovations identified within the housing stock, schools and public buildings * To carry out new...

  • Joiner

    Found in: beBee S GB - 3 weeks ago

    Alvaston, United Kingdom Belmont Recruitment Full time

    Belmont Recruitment are currently looking for an experienced Joiner to work with a Derby-based Local Authority on a temporary basis. This is a full-time role working 37 hours per week (Mon Fri). Main Duties: To undertake all joinery repairs, maintenance and renovations identified within the housing stock, schools and public buildings To carry out new...