Enforcement Services Officer

Vacancy ID:

- 034165
- Town:

- Helmshore
- Closing Date:

- Salary:

- 21,000

**Marston Holdings has an exciting opportunity for a Enforcement Service Officer to join our Enforcement Services team on a full time, permanent basis.**Key elements of the role will include;**
- Handle all electronic updates from clients and enforcement agents.
- Efficiently handle enforcement agent requests to ensure no delays occur during the enforcement process.
- Resolve all client and enforcement agent queries in a timely manner.
- Report and escalate enforcement agent incidents and issues, in line with procedures.
- Provide effective liaison between clients and enforcement agents, contact centre agents and other administration teams where necessary.
- Efficiently handle inbound & outbound calls and correspondence from clients, enforcement agents, customers and third parties.
- Handle the co-ordination of removal of goods end to end, liaising with the enforcement agent, auction houses, tow trucks, and clients.
- Ensure all cases are audited and data cleansed in line with processes prior to returning to the client; ensuring we have exhausted all recovery action, following our end-to-end enforcement process
- Undertake performance monitoring audits and administration, reporting the results to the relevant management teams.
- Completion of all assigned tasks in the expected timeframe, to attain individual and team targets and KPIs
- Availability in line with the Enforcement Services shift rotation of weekdays 6am-6pm, inc. some weekend working.
- Possess good administrative and organisational skills.
- Have excellent attention to detail and time management skills.
- Has the ability to Communicate in a clear and concise manner.
- A proactive attitude, with the ability to self-motivate and work within a large team.
- Instil, Promote, and maintain excellent working relationships.
- Ability to identify vulnerabilities and act in line with the companies Customer Care Strategy.
- Experience not necessary but preferred.

**In Return for your hard work and commitment you will receive;**
- Hybrid Working
- Healthcare Cash Plan
- Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel, and socialising to health & wellbeing
- Life Insurance
- 24 days + bank holidays
- Cycle to work scheme
- Bronze apprenticeship/upskilling programme
- Pension Contributions
- Marston Holdings Limited (MHL) is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK’s largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.- We are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.