Receptionist / Administrator

FULL-TIME, PART-TIME, OR JOB SHARE - MEDICAL RECEPTIONIST/ADMINISTRATOR required for busy, friendly GP Practice in Wotton, Berkeley and/or Frampton.

Holiday and sickness cover will also be required.

Main duties of the job

Applicants should have excellent customer service skills and be computer literate.

Knowledge of TPP SystmOne Clinical System would be advantage but full training will be given.

About us

Busy and friendly practice.

**Job Summary**:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

**Responsibilities**:
Administration

To have a thorough knowledge of all Practice procedures.

Filing medical records and filing documents in medical records

Fax and photocopy as requested

Opening post

Processing Records in/out using PCSE tracking labels

Summarising medical records (once trained)

Reception

Receiving patients/members of the public attending for appointments with members of the Practice team

Handing completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception positions as necessary

Giving out test results to patients in person or on the telephone

Appointments

Process appointment requests from patients by telephone and in person.

Dealing with home visits requests

Computer

Registrations of new patients computer data entry and medical records.

Process patients change of address computer data and medical records (have knowledge of Practice area).

Process repeat prescription requests in accordance with Practice guidelines.

To have a thorough knowledge of all computer systems, eg Microsoft Office and SystmOne.

Telephone

Have working knowledge of telephone/bleep system, during and after hours.

Other Tasks

Clear rooms after surgeries

Ensure building security have thorough knowledge of doors/windows/alarm.

Any other tasks allocated by managers, doctors and nursing staff

**Confidentiality**:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal/Professional Development**:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

**Quality**:
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under