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Insurance Customer Associate

4 months ago

Ringwood, United Kingdom The Work Shop Full time

Are you looking to develop new skills within a professional and fast growing company? The Work Shop are pleased to be working with a prestigious company based in Ringwood who provide specialist Home Insurance to customers who have more complex insurancerequirements and may have difficulty obtaining competitive cover elsewhere.

They are looking for a Home Insurance Customer Associate to join their busy and friendly team. You will deliver excellent customer service and take ownership to drive new business sales from the many opportunities that come in from a variety of channels,including comparison sites, affinity relationships and response to adverts.
You will be involved at all points through the customer journey and get to see the end-to-end process, including mid-term adjustments and renewals.

**Duties and Responsibilities**:

- Customer sales and service
- Delivery of excellent customer service and sales within agreed targets
- Ensuring compliance during all communications and processes
- Understanding your responsibilities to ensure you continually comply with regulations
- Maintaining consistently high quality and performance

**Skills and Requirements**:

- Insurance industry experience required
- Experience and understanding of industry regulation advantageous
- Strong sales and customer service skills
- Confident in learning new systems and working on several systems at once
- Goal driven
- Team player
- Enthusiastic and a willingness to learn and develop knowledge
- Insurance: 2 years (required)
- Sales: 2 years (required)

**Benefits**:

- Additional leave
- Life insurance
- On-site parking
- Wellness programmes
- Work from home

Hours are 37 1/4 per week

7.15 hour shifts between 9:00-18:30

You may be required to work the occasional Saturday