Global QA Claims Governance and Controls Consultant

4 weeks ago

London, United Kingdom XL Catlin Full time

**Flexible Work Eligible**: Flexible Work Schedule

**DISCOVER your opportunity**

**Global QA Claims Governance and Controls Consultant**

London, UK

Global Claims Quality Assurance (“QA”) form part of the Global Claims Team. The QA team’s core aim is to assist Claims functions by providing support and expertise to all internal and external claims related activity.

The Global QA Claims Governance and Controls Team is responsible for the oversight of the Global Claims Governance & Risk Control Framework. The Internal Control framework is an important pillar of Risk Management. It helps management understand risks faced and reduces operational risks allowing for targeted actions to mitigate risks in line with the risk appetite framework. It ensures ultimately that in key internal controls are implemented, documented, assessed, and monitored in front of material risks with clear management accountabilities.

**DISCOVER your opportunity**

What will your essential responsibilities include?
- Assist with maintenance of the Internal Claims Controls Programme (ICP)
- Assist in claims’ authority process ensuring transparency and adherence to company, regulatory and group standards.
- Assist with delivery of the Global Claims Handling Principles document ensuring timely input of from stakeholders, delivery, and training to claims staff ensuring that the principles meet Group and regulatory standards.
- Assist with the maintenance and submission of the Claims Quarterly Operational Risk (OPERA) return to the Risk, Validation and Governance team.
- Assist with the tracking and reporting to Claims Leadership Team of Claims Internal Audit related action points.
- Contribute towards the production and circulation of the QA Global Claims Quarterly dashboard which provides key stakeholders with a high-level overview of key findings, trends, risks, and themes.
- Finally, and in addition to the above key accountabilities, you may be required to undertake other duties from time to time as the Company may reasonably require.

You will report to Global Head of Claims Governance and Controls

**SHARE your talent**

**SHARE your talent**

We’re looking for someone who has these abilities and skills:
**Required Skills and Abilities**:

- A strong understanding of working within a insurance claims / Insurance controls environment. This is ideal for anyone who has been in a Claims or Risk role for a few years and looking for a role with broader scope
- Bachelor’s degree or insurance industry designation desirable
- Ability to challenge and to give independent opinions.
- Ability to interact with and multiple stakeholders.
- Strong organizational, communication and presentation skills.
- Good data analysis skills including proficiency in the use of MS Excel/ Power Point / Power BI
- Additional language skills are desirable.

**FIND your future**

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

**Inclusion & Diversity**

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. _It’s about helping one another — and our business — to move forward and succeed._
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter

**Sustainability**

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices acros

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