Housekeeper

6 months ago

Coventry, United Kingdom Host Student Housing Management Ltd. Full time

Welcoming. Happy. Helpful. We’re here to provide a stress-free living experience for students and see them get the most out of their experience while at university or college. We’re everything a good HOST should be.

We’re caring, knowledgeable and trustworthy. We’re modern and easy going. We don’t make a fuss. We keep things simple. Get things sorted. And work hard behind the scenes to create a student home that is a calm, stress-free, fun place to be, free from the pressures and worries of the outside world. Exactly how a home should feel.

**Why work for us**

We think you’ll like being with us. We’re supportive and on your level. We strive to offer the best student experience in our market. And we work together to deliver nothing less than brilliance to our students, our investment partners and our university partners.

We keep it casual, easy going, and fun. We’re a friendly and approachable bunch. We’re here to offer good advice and listen, when needed. We’re here for our staff every step of the way. No question is ever too big or too small. We value all input and contribution.

And as a result of our people’s hard work and dedication, we’re proud to have won some awards. Not just for the quality accommodation and service we provide to our students, but we’ve also been awarded Investors in People accreditation.

We recognise the importance and value of our people, and the incredible contributions they make to ensure a safe, friendly and comfortable environment for our students to live in. We lead, support and manage our people well for sustainable results.

**We think of ourselves as one big family, here to make our students feel at home, working together to show how great a true HOST can be.**
- ______________________________________

**REQUIREMENTS**
- Previous domestic or commercial cleaning experience.
- Experienced in the safe use of all types of cleaning equipment.
- High standards with regards cleanliness and hygiene.
- Able to demonstrate a professional and calm approach when handling difficult situations, with experience in a customer facing role.
- Oral and written communication skills including the proven ability to engage with customers, colleagues and third party suppliers.
- Awareness and understanding of Health and Safety issues and the need for safe methods of working, particularly in relation to COSHH regulations.
- Skilled in understanding and delivering against customer needs.
- An ability to work at pace whilst maintaining a high level of accuracy and attention to detail.
- Ability to manage own time effectively, taking the initiative and prioritising tasks when required, multitasking and meeting deadlines.
- Ability to work with a positive and collaborative attitude, with the ability to adapt swiftly
- Flexibility and a willingness to assist at short notice is essential.
- Willingness to be flexible at key times of the year, to offer a ‘can-do’ attitude to ensure the completion of what is required.

**MINIMUM STANDARDS OF PERFORMANCE**

**1.** **Key Role Duties**:
1.1 General cleaning of all communal areas on a regular basis e.g. Corridors, offices, external areas and as directed, residents’ rooms.

1.2 Ensuring that the properties are presented to the required standard and undertaking ad-hoc and emergency/incident response cleaning as required.

1.3 To maintain the common areas within the apartments to a high standard. This will include cleaning of the work surfaces, oven, hob, kettle, toaster, microwave, fridge/ freezer exterior, splashbacks, windows, as well as vacuuming and mopping floors and cleaning furniture.

1.4 To clean the internal doors, frames and glass as necessary.

1.5 To mop vacuum and generally clean flooring throughout the accommodation.

1.6 Ensure areas are free from rubbish, dirt, dust, debris, marks, extraneous liquid or solid substances.

1.7 Ensure no marks, excess materials or unpleasant odour remains as a result of the cleaning operation.

1.8 Ensure areas are left hygienic, not slippery or hazardous to all persons within the accommodation.

1.9 Maintaining adequate arrangements for the removal of refuse and litter.

1.10 To assist with periodic deep cleaning ensuring all resident accommodation is restored to the highest standard of cleanliness ahead of the check in date.

1.11 Maintaining a log of all materials and requisites for your duties and advising the Management as required.

1.12 Adhering to stock control measures, including accurate recording, monitoring and maintaining stock levels on a regular basis, advising Management of any levels that fall below the minimum levels required.

1.13 Replenishing any consumables necessary in common areas of the accommodation.

1.14 To advise the Management of any flats that are not being kept clean and tidy and report on any health and safety or maintenance issues.

1.15 The post holder may be required to undertake internal training courses/ sessions to facilitate the duties as

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