Team Leader

3 weeks ago

Lawrence Hill, United Kingdom HM Courts and Tribunals Service Full time

**Details**:
**Reference number**:

- 279889**Salary**:

- £25,827 - £27,170**Job grade**:

- Executive Officer- EO**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This position is based at BRISTOL MAGISTRATES BRISTOL, BS1 3NUAbout the job

**Job summary**:

- Please refer to Job Description**Job description**:
**Background**

HM Courts and Tribunals Service (HMCTS) is one of government’s largest agencies, employing around 16,000 staff, with a gross annual budget of c£1.6bn, and operating across around 350 sites across England and Wales. Our work underpins justice, affecting the lives of millions every year.

Consequently, there are high expectations of all staff regardless of the job they do, and high performance is expected from everybody. The organisation is continuously adopting new or better ways of working to ensure that it focuses on just that which is essential.

**Key Purpose**
- Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary and management.
- Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives, using Lean TIBs, SOPs and other continuous improvement tools.
- To assist in the delivery of performance against targets.

**Key Responsibilities**

**Operations**
- Lead the implementation of efficient and consistent administrative practices, procedures and standards, identifying and implementing solutions to identified problems.
- Manage resources (including staff and facilities) to ensure excellent customer service to all stakeholders, judiciary and management.
- Monitor key performance areas, analysing performance trends and making recommendations for improvement to the Delivery Manager.
- Conduct ongoing reviews of procedures and work practices and manage the implementation of new initiatives and legislation.
- To provide written and verbal advice to queries from staff and HMCTS users.
- Contribute to the delivery of operational, performance and service standard targets.
- Provide statistical data for the management team and judiciary.
- Deal with any accommodation issues that arise and liaising with estates/ facilities and/or contractors as required.
- Contribute to the business plan, with particular focus on the team's area of work.
- Monitor and proactively report on HMCTS assurance programme and contribute to ongoing development.
- Ensure the risk management system and standards are applied by all staff in line with HMCTS/MOJ policy.
- Ensure Governance and Assurance around the safe and secure receipt, accounting and transfer of both money and personal data.
- Alert others, as appropriate, to risks which are not capable of local resolution.
- Deputise for the Delivery Manager as necessary.
- Deal with customers and complaints and address route causes of complaints.

**Team Leadership**
- Lead a team of staff ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR policy.
- Assign responsibilities for action and monitoring progress against plans.
- Ensure that performance management and reward & recognition systems are utilised effectively throughout area of responsibility, ensuring consistent standards through benchmarking, and encouraging and rewarding good ideas and creativity.
- Plan, co-ordinate and organise training and development for staff. Ensuring that learning & development needs of all staff, including inductees, are identified and met.
- Identify staff potential and develop in line with business and individual needs.
- Identify recruitment needs and retention issues, assessing resource requirements against demands.
- Be responsible for health and safety issues for the team and their immediate working environment.
- Take a lead in employee engagement activities to maintain good working relationships with staff and to improve service delivery and staff morale / motivation.
- Ensure staff are aware of HMCTS strategic objectices/and or updated in relation to corporate messages.
- All EO staff are expected to perform other management roles in addition to their own role.

**Processing and Managing Casework**
- Work with staff to ensuring that casework is appropriately managed, providing advice where process deviations have occurred.

**Calculations and analysis**
- Identify and implement solutions to local problems, referring more complex problems to a Cluster Delivery Manager.

**Communicating with the public, juries, the judiciary, other court and tribunal users and representatives of other agencies and organisations**
- Maintain effective working relationships with the ju

  • Team Leader

    1 week ago

    Lawrence Hill, United Kingdom Coop Full time

    **Customer Team Leader** Location: 40-42a College Green, Avon, Bristol, BS1 5SH Pay: £11.00 per hour + great benefits Contract: 24-39 hours per week + regular overtime, permanent, full or part time hours Working pattern: Varied shifts including early mornings of 6am (store opening), afternoons, late evenings of 11pm (store closing) and weekends, to be...

  • Customer Team Leader

    5 days ago

    Lawrence Hill, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 40-42a College Green, Bristol, BS1 5SH - Pay: £12.10 per hour + great benefits - Contract: 24-39 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings from 6:00am, afternoons, late evenings until 11:00pm and weekends, to be discussed at interview - Full training...

  • Customer Team Leader

    2 weeks ago

    Lawrence Hill, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 40-42a College Green, Avon, Bristol, BS1 5SH - Pay: £12.10 per hour + great benefits - Contract: 24-39 hours per week + regular overtime, permanent, full and part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • People Services Team Leader

    2 weeks ago

    Lawrence Hill, United Kingdom Planning Inspectorate Full time

    **Details**: **Reference number**: - 340801**Salary**: - £35,592 - £37,813- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - PINS - Corporate Services - People Operations - People Services**Type of role**: - Human Resources**Working...

  • Casework Team Leader

    6 days ago

    Lawrence Hill, United Kingdom Planning Inspectorate Full time

    **Details**: **Reference number**: - 303871**Salary**: - £26,586 - £28,064- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer**Contract type**: - Permanent - Fixed Term**Length of employment**: - 1 x Permanent, 1 x Fixed Term for 9 months**Business area**: - PINS - Operations**Type of role**: -...

  • Team Leader

    5 days ago

    Lawrence Hill, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 337575**Salary**: - £27,223 - £28,613- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- MOJ Grade EO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...

  • Case Administration Team Leader

    2 weeks ago

    Lawrence Hill, United Kingdom Planning Inspectorate Full time

    **Details**: **Reference number**: - 269287**Salary**: - £26,586 - £28,064**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - PINS - Operations - Operations Group 2**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time**Number of jobs available**: - 2Contents Location About the...

  • Operations Delivery Support Leader

    2 weeks ago

    Lawrence Hill, United Kingdom Planning Inspectorate Full time

    **Details**: **Reference number**: - 286976**Salary**: - £33,451 - £35,539**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - PINS - Operations**Type of role**: - Business Management and Improvement - Governance - Knowledge and Information Management - Operational Delivery**Working pattern**: - Flexible...

  • HR Support Officer HRbp Team

    3 weeks ago

    Lawrence Hill, United Kingdom Planning Inspectorate Full time

    **Details**: **Reference number**: - 284449**Salary**: - £26,586 - £28,064**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - PINS - Corporate Services**Type of role**: - Human Resources**Working pattern**: - Flexible working, Full-time, Part-time, Compressed Hours**Number of jobs available**: -...

  • Team Leader

    3 weeks ago

    Brierley Hill, United Kingdom Priority Recruitment Full time

    **Job Title**: Team Leader **Location**: Dudley **Pay rate**: £26644.80 to £27190.80 **Job Type**: Full-time, Permanent, 42 hours **Shift and schedule**: Weekend availability **Priority Recruitment** are excited to present this brand-new opportunity for a **Team Leader in Dudley.** This is an excellent opportunity to join a residential home for...

  • Team Leader

    2 weeks ago

    Burgess Hill, United Kingdom EURO GARAGES LIMITED Full time

    **Role**:KFC Team Leader **Location**:Burgess Hill, RH15 9NP **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£10.55 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Team Leader / Supervisor who can lead, inspire and motivate a team to join our welcoming KFC Restaurant! Our...

  • Team Leader

    3 weeks ago

    Richmond Hill, United Kingdom Ganymede Solutions Full time

    Train Cleaning Team Leader Neville Hill Depot, Leeds Initial 6-month contract (Temp to Perm) £12.73p/h Do you have experience in leading a team? Do you enjoying working in a role where everyday presents a new challenge? This is a fantastic opportunity to join one of the UK’s leading train operators in the North with a strong track record of investing...

  • Team Leader

    2 weeks ago

    Richmond Hill, United Kingdom Ganymede Solutions Full time

    Train Cleaning Team Leader Neville Hill Depot, Leeds Initial 6-month contract (Temp to Perm) £12.73p/h Do you have experience in leading a team? Do you enjoying working in a role where everyday presents a new challenge? This is a fantastic opportunity to join one of the UK’s leading train operators in the North with a strong track record of investing...

  • Team Leader

    3 weeks ago

    Richmond Hill, United Kingdom Ganymede Solutions Full time

    Train Cleaning Team LeaderNeville Hill Depot, LeedsInitial 6-month contract (Temp to Perm)£12.73p/hDo you have experience in leading a team? Do you enjoying working in a role where everyday presents a new challenge?This is a fantastic opportunity to join one of the UK’s leading train operators in the North with a strong track record of investing in their...

  • Team Leader

    1 week ago

    Richmond Hill, United Kingdom Ganymede Solutions Full time

    Train Cleaning Team LeaderNeville Hill Depot, LeedsInitial 6-month contract (Temp to Perm)£12.73p/hDo you have experience in leading a team? Do you enjoying working in a role where everyday presents a new challenge?This is a fantastic opportunity to join one of the UK’s leading train operators in the North with a strong track record of investing in their...

  • Team Leader

    3 weeks ago

    Merry Hill, United Kingdom Card Factory Full time

    Job Introduction **Location:merry hill** **Contracted Hours Available:16** **Please note this role is a fixed term contract.** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer...

  • Team Leader

    2 days ago

    Bardon Hill, United Kingdom Regional Recruitment Professional Services Ltd Full time

    Job Title: Team Leader Location: Coalville, Bardon Hill, LE67 Pay rate/Salary: £12.74 Hours of Work/Shift: Monday to Friday 2pm-10pm Type: Temp to Perm Start Date: Immediately We are hiring for a Team Leader who will provide support to management within designated area(s), As a Team Leader you will be responsible for the day-to-day operation within...

  • Team Leader

    3 weeks ago

    Burgess Hill, United Kingdom Card Factory Full time

    Job Introduction Location: Burgess Hill Contracted Hours Available: 6 Role Responsibility We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...

  • Team Leader

    2 weeks ago

    Burgess Hill, United Kingdom Card Factory Full time

    Job Introduction Location: Burgess Hill Contracted Hours Available: 6 Role Responsibility We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...

  • Team Leader

    6 days ago

    Burgess Hill, United Kingdom Beefeater Full time

    **Team Leader Restaurant - Burgess Hill - The Acorn Beefeater** Come and be a Restaurant Team leader at the Acorn Beefeater in Burgess Hill. Act as the vital link between the kitchen and our Front of House team and put the ‘super’ into Supervisor! Lead and manage your team to amazing customer service every time. Immediate start. **PAY RATE: ** Up to...