Ip Secure Engineer
4 weeks ago
IP Secure Engineer
Location: Newbury/Birmingham -Hybrid/ *Blended
Hours: 38.5 per week - Shift role working 2 days, then 2 nights followed by 4 days off rotation (7am-7pm and 7pm-7am)
Role purpose
Operating within the Technology Operations Network Operations Centre, this role is responsible for reactive and pro-active fault management creation and resolution. The role will be responsible for fault diagnostics, fault localisation and resolution forall Secure IP and Data technologies and systems, The role will also provide opportunities to cross train on other technology areas such as Voice and Firewall.
**Responsibilities**:
- Professionally represent The Network Operations Centre in all day-to-day operations.
- Proactively and reactively monitor secure customer networks to identify fault occurrences.
- Ensure technical and managerial escalation completed to defined timescales.
- Test and liaise with customers and other internal or external agencies and third parties.
- Ensure overall adherence to quality procedures and working processes.
- Ensure awareness of SLA agreements, and perform all ticket actions in timescales to support SLA success.
Who are we looking for?
- Excellent working understanding of IP & Data technologies, networks & solutions (Cisco, Alcatel, Juniper)
- Ability to develop capability of working across technologies
- Proven track record in network management & troubleshooting
- Excellent understanding of Global Telecoms infrastructure including 24 x7 x 365 environment
- Experienced at working with multiple third-party network providers and equipment vendors.
- Able to communicate at appropriate levels of target audience on both Technical & non-Technical (including process activities).
- CCNA or CCNP, JNCIA - Juniper Qualification qualified is desirable
- Nice to have working knowledge of Firewalls (Cisco ASA, Fortigate, Juniper SRX), Load balancers (F5) and Proxy Servers (Bluecoat)
*Blended
Vodafone UK’s blended working approach means you’ll come to your contracted hub location office as and when needed to get things done for your role and for tasks that require it, otherwise you will be able to work from home. Our 'Office in a Box’ home-workingkit will be available for all who need it during your onboarding journey.
What’s in it for you?
An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts,retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supportingyou throughout every step of your career at Vodafone.?
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to theAccessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.
Together we can
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