![Apollo Scientific](https://media.trabajo.org/img/noimg.jpg)
Customer Service Consultant
2 weeks ago
**Join our team**
**Role**:F/T permanent
**Hours**: 37.5 per week - Monday to Friday - 9am to 5pm
**Salary**:£25,000 per year
**Customer Service Consultant**
Are you a people person with a passion for problem-solving? We’re seeking a dedicated Customer Service Representative to join out dynamic team. If you thrive in a fast-paced environment and enjoy providing exceptional support to customers, we want to hear from you
**Key tasks**:
1) Accurately processing customer orders, releasing to the warehouse and sending customer order confirmations
3) Managing the customer backorder queue by providing timely updates and liaising with Purchasing department
4) Maintain a positive and empathetic attitude towards customers at all times
5) Providing relevant feedback from clients to Sales Opportunities Co-ordinator where relevant to enhance opportunities and escalating issues/ providing client feedback for assisting future growth to Head of Sales as required.
6) Identify, record escalate and highlight opportunities to improve sales.
**Special Skills / Knowledge / Abilities**:
- Good IT skills with full competence within Microsoft 365 package, SAP Business One (preferred but not essential), webchat software (preferred but not essential)
- Quick thinker and good ability to problem solve.
- High level of attention to detail ensuring customer satisfaction and reducing non-conformances
- Willingness to understand a customer’s unspoken needs to be able to go above and beyond and deliver the highest levels of customer satisfaction
- Ability to communicate effectively and clearly in all formats.
- Strong interpersonal skills and ability to demonstrate effective conflict resolution.
**Benefits offered**:
- Investment of Training & personal development
- Pension
- Group personal pension (company contribution of 7.5%, employees 5%).
- Holidays
- 24 days per year plus bank holidays (increases in line with length of service).
- Team / social events / charity events
- On Site Gym and games room
- Corporate Social Responsibility
- On site free parking
AGENCIES WILL NOT BE ACCEPTED.
**Job Types**: Full-time, Permanent
Pay: £25,000.00 per year
**Benefits**:
- Company events
- Company pension
- Flexitime
- Free parking
- On-site gym
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
- No weekends
Application question(s):
- Are you comfortable working in an onsite setting?
**Experience**:
- customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 17/05/2024
Reference ID: Customer Service Representative
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