Head of Business Support

1 month ago

Newcastle upon Tyne, United Kingdom Stadler Rail Service UK Ltd Full time

**Your duties will include**:
**Personnel**
- On site management of Business Support function personnel to include HR, Procurement, Train Presentation, Facilities Management, QHSE, L&D and other operational aspects including Operations Technicians as applicable
- Ensure rostering covers requirements of contract and meets any additional resource requirements in support of outstabling, special events and / or possessions
- First line management of support personnel including but not limited to; appraisals, disciplinaries, competencies and attendance management
- Planning and allocation of work to support personnel in line with business needs and contractual requirements
- Ensure all personnel allocated to a task are competent to do so in accordance with the competence management system. Support personnel to develop and maintain competence
- Support and mentor new starters with initial, on the job or enhanced training including assessments

**Organisational**
- To actively participate in performance meetings, both internal and external, to ensure comprehensive representation from Stadler regarding performance and delay attribution
- Liaison with Nexus regarding off Depot facilities such as Howden Satellite Depot and Nexus Learning Centre
- Support the business in ensuring trains are provided as and when required, meeting all criteria in the areas of product and people safety, reliability, train presentation and in line with the relevant environmental legislation
- Data input and analysis into electronic management systems including SRMS and others utilised by Stadler Rail Service UK
- Ensure all documentation (e.g. job cards, defect logs, component labels, work orders, failure reports and technical requests) associated with fleet maintenance activities are completed accurately, both paper and computer based
- Support with materials management, ensuring stock withdrawals are to the correct cost code and that materials returned to the stores for warranty or repair are done so efficiently
- Maintain own competencies, ensuring any upcoming or overdue are planned and addressed in a timely manner
- Ensuring industry, engineering and production best practice is adhered to at all times. Supporting with the development and implementation of standards and procedures in accordance with legal, legislative and moral obligations of Stadler
- Tools, equipment, facilities and assets interface to ensure issues are reported and corrected effectively through regular checks, audits and inspections
- Embed a zero harm culture within the production function
- Responsible for ensuring engineering, hygiene, tool and calibration management procedures are adhered to
- Initiate and where authorised implement action to prevent the occurrence of product non-conformities (non-compliance), rail safety and compliance, Quality, Health, Safety and Environment (QHSE) incidents, process deficiencies or system deficiencies. This includes the reporting of any such incidents in a timely and thorough manner
- Responsible for adhering to safety / quality systems and support the implementation thereof by carrying out appropriate inspections / checks as required or directed including the completion of “in process checks”, “safety tours” and general condition assessments, ensuring work is done safely and to specification, to ensure a safe and reliable product
- Annual identification and quantification of risks in order to complete Risk Assessments (RA’s) and the risk register
- Demonstrate a value based behaviour, setting the example for others to follow and challenging any values or behaviours deemed inappropriate
- Organising, facilitating and overseeing timely Management Review meetings to monitor the Key Performance Indicators (KPI’s) of relevant contracts, and establishing an action plan to address any identified issues
- Liaising with the customer’s commercial representatives to ensure that Stadler delivers customer satisfaction and drives the establishment and maintenance of a culture of excellence
- Preparing and evaluating variation orders, waivers and all other contractual documentation
- Manage, co-ordinate, agree and adjust train planning (Possessions, Special Events and Driver Training)
- The above duties, goals and tasks only serve as a characterisation of activities, and is not an exhaustive list. The job designate is therefore expected to also perform all other relevant work they are asked to do within reason

What do we require of you?

**Essential**:

- Qualification or equivalent experience in a Rail, Depot and Managerial environment
- ILM Level 5 Leadership and Management
- Proven experience in leading teams, planning and engaging with stakeholders
- Ability to work in a demanding environment and make decisions to tight deadlines
- Can demonstrate a customer driven attitude focused on quality
- Flexible and willing to support colleagues with good inter-personal and communication skills
- Proven experience of working in

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