Lead Product Designer

7 months ago

Liverpool, United Kingdom The Granite Group Full time

Acorn are looking for a Lead Product Designer to help us improve purchase and self-service journeys across multiple insurance brands. These journeys are the core of our business,and they cut across both web and mobile.

In addition to improving and transforming our existing customer experiences, the Lead Product Designer will also work on new products and features that will help us delight, retain, and add value well beyond what customers expect from an insurance company.

You’ll have a passion for improving conversion and retention and you’ll be the owner of all user experience design for the digital team. You’ll own things such as redesigning landings, purchase flows and launching new insurance products, both in app and on web.

As part of the Digital team, you will work closely with Product Managers, Business Analysts and Engineers to explore customer problems and solve design challenges with simple and impactful solutions. Success is measured by how impactful your designs are to conversion and our customers’ trust and desire to stay with us as their insurer of choice.

**Job title**: Lead Product Designer
**Location**: Liverpool City Centre on a hybrid model
**Working hours**: 37.5 Hour per week, Monday-Friday, 9am-5:30pm
**Salary**: £60,000 - £80,000 DOE

**What you will be doing**:

- Design and prototype simple, low friction digital experiences
- Own all stages of the design process from concept through launch
- Create design assets and build a robust design system that works across brands
- Solve customer problems with a focus on the best experience while balancing company goals, regulatory constraints and effort of implementation
- Conduct user research and testing to inform design decisions and improve the user experience
- Test multiple solutions to iterate to the right design as evidenced by data
- Regularly perform design audits and propose improvements to ensure quality and consistency across brands and product lines.
- Work autonomously across multiple agile teams.
- Prioritize appropriately: make trade-offs to speed up learning and balance competing priorities
- Build a deep understanding of user needs and business objectives in our specialist market

**What we are looking for**:

- Strong portfolio demonstrating expertise in designing for both web and mobile platforms
- 5+years experience designing modern products; experience in insurtech or regulated industries would be a strong plus.
- Previous experience managing other designers
- History of leading discovery and ideation and aligning the group around a vision and approach
- Understanding of user-centered design principles and ability to drive usable insights from user research.
- Previous experience building design systems would be a strong plus.
- Proven track record of designing completely new experiences and end-to-end features
- Experience shipping mobile and desktop products in an agile environment
- Strong commitment to doing what is right for the customer and the company

About Acorn Insurance
We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Additional Buy & Sell Holidays
- Company Sick Pay Scheme
- Company Paid Maternity & Paternity Leave
- Generous Company Pension Scheme
- A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
- A wide network of mental health first aiders.
- Our very own reward and discount platform "Your tomorrow"
- Fresh fruit Deliveries twice a week
- £250 Refer a friend bonus
- Cycle to work scheme
- Free eye test vouchers and a contribution towards the frames
- Regular Employment Engagement including ongoing competitions with fantastic prizes
- Charity fundraising even

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