Customer Services Assistant

4 weeks ago


Hungerford, United Kingdom Hypertec Ltd Full time

**Overview**

At Hypertec / Exertis, we thrive in a company culture that is driven to deliver more for customers. Our employees are committed, proactive and motivated. This dynamic environment contributes to a thriving growth-focused culture throughout, providing many opportunities that span sales, commercial and corporate activities.

Working as part of a team and reporting to the Customer Services Team Leader. This role is actively supporting sales in relation to general administration duties, customer returns and logistics queries.

**Key Responsibilities**
- Proactively manage the Customer Service / Admin Inbox
- Provide fast and accurate responses to customer enquiries
- Raising returns on behalf of both customers and account managers
- Booking collections with couriers
- Cancelling orders
- Adhering to customer SLA’s
- Rearranging return to sender orders

**Essential Requirements**
- Maintaining a high performing work ethic in line with company values and management expectations
- Resolving internal and external issues promptly and professionally - escalating to the Customer Services Manager or Account Manager where necessary
- Using the internal systems to track performance
- Communicating well with all areas of the business

**Essential Measures**
- Satisfaction of associated account managers
- Consistency and accuracy

**Skills and Experience required**
- High ability to manage and prioritise a busy workload
- Excellent relationship building skills
- Commercial Awareness
- Strong Planning & Organisation skills
- Highly numerate and literate
- Good knowledge of MS Office.
- Self-motivated
- Success-driven and hard-working

**What’s in it for you?**
- 23 days holiday plus bank holidays
- Hybrid Working
- Generous bonus scheme
- Business hours of 8.45am to 5.30pm Monday to Friday
- Social events
- Health cash plan paid for by the company
- Cycle to Work Scheme
- Enhanced maternity, paternity, and shared parental leave
- Holiday purchase scheme
- Award-winning Learning & Development team
- EDIT (Equality, Diversity & Inclusion Team)
- Owned by DCC Ltd, a FTSE 100 company
- Internal career opportunities

**Salary**: £18,000.00-£22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Life insurance
- On-site parking
- Referral programme
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Account management: 1 year (preferred)
- sales: 1 year (preferred)

Work Location: Hybrid remote in Hungerford, RG17 7RZ

Reference ID: Team Leader and/or Internal Sales Manager


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