Service Advisor
7 months ago
'''Job Summary:
We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, managing service appointments, and ensuring customer satisfaction. Your mechanical knowledge and ability to upsell will contribute to the success of our service department.
**Duties**:
- Greet customers and assist them with their service needs
- Schedule service appointments and manage the service calendar
- Communicate with customers regarding the status of their vehicle repairs
- Provide accurate estimates for repair costs and timeframes
- Upsell additional services or repairs based on customer needs
- Coordinate with technicians to ensure timely completion of repairs
- Handle cash transactions and maintain accurate records
- Maintain a clean and organized service area
**Requirements**:
- Previous experience in a customer service role, preferably in an automotive setting
- Strong mechanical knowledge to effectively communicate with technicians and customers
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in cash handling procedures
- Detail-oriented with strong organizational skills
**Benefits**:
- Competitive pay based on experience
- Paid time off and holidays
**Salary**: £26,000.00-£32,630.00 per year
**Benefits**:
- Company pension
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
**Experience**:
- service advisor: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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