Staff Experience Lead

2 weeks ago


Newcastle upon Tyne, United Kingdom North East Ambulance Service NHS Foundation Trust Full time

The post-holder will use their highly developed specialist knowledge and understanding of Organisational Development (OD) and Staff Engagement theory and practice to coordinate the development and implementation of the Trust-wide Staff Experience plan. They will work closely with identified leads to embed the action plan across the Trust and drive forward the delivery of the initiatives within given timescales and budget. The role is involved in every aspect of the employee lifecycle ensuring we successfully attract, develop and retain our workforce.

Living our values through their demonstrated behaviours and approach to work, the post holder will design, deliver, and evaluate a range of OD interventions aligned to the overall Staff Experience plan aims and objectives. This will include programmes, projects, bespoke development, and sessions, delivered using adept presentation and facilitation skills.

The post-holder, as an independent OD practitioner and specialist in their field, will work collaboratively and engage with colleagues and stakeholders at all levels, from individuals to teams and large groups, to provide a range of OD advice and guidance, and contribute to projects and initiatives across the spectrum of OD.

The post-holder will line manage colleagues within the Staff Experience team, providing leadership and management direction for the team. They will also oversee the NHS Staff Survey process and Quarterly People Pulse process; managing results, and development of action plans, working with Service Line and Operational Managers to support them to act where required to address and resolve issues.

They will also work with external stakeholders, and be an effective member of CALNAS (the Culture and Leadership Network for Ambulance Services), a national ambulance service OD group and to ensure return on investment and expectations are met through the delivery of national OD initiatives.

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

Please refer to the attached Job Description for a full list of duties and responsibilities for this role.



  • Newcastle upon Tyne, United Kingdom North East Ambulance Service NHS Foundation Trust Full time

    Please refer to the attached Job Description for a full list of duties and responsibilities for this role.

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