Care Co-ordinator

We are passionate about making a difference and ensuring we provide the best quality service to our clients, whilst caring for our employees.

We are currently seeking to recruit a full time scheduler to support our care team in the office in Llanishen, Cardiff

To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.

**The Role**

Understand and build effective and efficient schedules around our clients and Care Professionals.

Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.

Be responsive to changes in the schedule and liaise with relevant team members.

Match Care Professionals to new clients in conjunction with client services team and arrange introductions.

Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.

Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.

Work with the recruitment team to ensure sufficient current and future staffing levels are met.

Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.

Add and maintain all client and Care Professional information onto to the electronic scheduling system. One Touch Health (we would provide full training for this)

Carry out any other duties deemed necessary for the successful operation of the business.

Ensure compliance with our Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Experience of working in a scheduling role within a home care or other relevant environment such as logistics is desirable but not essential

Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.

Highly resilient and positive with excellent communications skills.

Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.

Team player with strong interpersonal skills with the ability to build rapport quickly.

Excellent attention to detail with the ability to multi-task.

Logical and analytical with the ability to work on own initiative and meet deadlines

**Salary**: From £24,500.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Llanishen, CF14 5DU: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person