Team Leader
3 weeks ago
The post holder will be expected to provide cross cover across the Urology Administrative team as directed by the Patient Pathway Manager on a day-to-day basis according to service need.
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access policy and Cancer Pathway. In addition, the post holder will provide leadership to designated admin teams.
To provide leadership and take responsibility for the daily line management and supervision of administrative staff, including the monitoring of performance, sickness and annual leave. This may involve carrying out HR investigations under supervision.
To manage the workload of the administrative staff, ensuring all administrative tasks are completed to the desired standard and within agreed local and National targets.
To take responsibility for ensuring that training and supervision is carried out of designated staff to ensure that they have the knowledge and skills to carry out tasks effectively and efficiently.
To consistently review admin processes with the aim to continually improve the effective and efficient service delivery and department dynamic.
To promote effective communication through regular one to one and group meetings with the team, and facilitate and promote a one team approach to staff management and issues
To attend meetings on behalf of the Directorate relating to data quality and patient administration systems (e.g. EPR) and to keep staff up-to-date with any developments.
**NOTE**: Previous Applicants Need Not Apply
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
To be responsible for the management of patient pathways in conjunction with the Patient Pathway Managers supporting adherence to both local and National performance targets.
To be responsible for maintaining accurate and up-to-date PTL’s (waiting lists) within EPR in conjunction with the Patient Pathway Manager, including the timely adding of patients to appropriate waiting lists and taking appropriate actions to ensure patients are treated in clinical priority and breach date order.
To work closely with the central validation team to ensure that any knowledge gaps identified in the validation of clock stops / past performance are identified and addressed.
To bring to the attention of the Patient Pathway Manager / Service Manager in a timely manner any concerns or gaps in respect to forthcoming capacity so that corrective actions can be taken.
To support the setting up of new clinics / maintenance of existing clinics and ensure that booking of elective cases is in line with local protocols in terms of the types of cases added to lists and theatre list utilisation.
To attend meetings on behalf of the Directorate relating to data quality and patient administration systems (i.e. EPR) and to keep staff up-to-date with any developments. ensuring that changes and policies are implemented and adhered to and that any required training is given to staff. Attend Data Quality Meetings as required.
To develop processes and procedures that maintain and underpin the effective delivery of all administrative procedures placing patient’s experience and efficiency at the forefront of processes and decision making.
To contribute and take a lead role as necessary in department wide local projects such as clinic re-profiling.
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