Assistant Location Lead

5 months ago

Birmingham, United Kingdom DT Resourcing Ltd Full time

**Assistant Location Lead**

**Salary: up to £46,000 per annum DOE plus profit share bonus & benefits**

**Hours: 42 per week (12 hour shifts, 4 on/4 off shift pattern)**

**Reports to Location Lead**

My client are leading the way in changing the shape of airport parking by providing a service that customers can trust. Based at their Birmingham Site, they are looking for a fantastic people manager to join our diverse and dynamic team as an Assistant Location Lead of our Birmingham car parks.

**1. Scope of Position**

The role of the Assistant Location Lead (ALL) is pivotal to the success of the client sites. The role holder is responsible for supporting the Location Lead (LL) in the overall running and effective operation of sites, driving continual improvement, and continuing our commitment to well supported and engaged teams.

One of the key aims is to champion a climate in which my client continuously improves its ability to deliver high-quality products and services to customers.

The role will assist the LL in ownership of site budgets, reporting and financial success, in addition to leading operational teams.

Reporting to the LL, the ALL promotes a positive culture amongst teams and ensures sites deliver an exemplary service to the customer. The role exploits all commercial opportunities to increase profit, works collaboratively with other locations when required and ensures full compliance with driving and health and safety regulatory and legislative requirements.

The role holder will cover the LL role as and when required. Out of hours contact required, as is regular UK travel.

This job description is not exhaustive and the jobholder may be required to undertake duties which are broadly in line with the listed responsibilities.

**Role Responsibilities**
- Accountable for designated site financial budgets ensuring those areas deliver within budget, challenges and enhances any revenue streams.
- Responsible for delivering and exceeding KPIs including: increase in welcome back scores, consistently timely buses, accurate and careful parking audits, reducing/low damage, meeting VAS targets and working within resource hours.
- Responsible for the customer experience on site, acting as a customer ambassador, owning service issues and resolution.
- Drive a continual improvement programme across the site, identifying new and effective ways to operate.
- Leadership and continued development of the welfare, performance and engagement of site teams. This includes mentoring, coaching and regular communication across the site; embedment of a culture of ownership, and effective delegation of tasks throughout the site.
- Working with the LL to ensure our sites are HSE compliant, including conducting risk assessments, H&S audits and ensuring we meet our obligations under legal and our own H&S Policy framework.
- Provide regular reporting on site performance, taking timely and remedial action for any areas for concern.
- Responsibility for site compliance for all applicable driver and vehicle regulations/legislation.
- Working with the LL to maintain key relationships with competitors, suppliers, contractors and thelocal community, including the Local Council and Police.
- Responsibility for ensuring sites are fully operational 24/7.
- Create and deliver action plans, site and cross-site projects; working closely with relevant peoplein and out of the business to ensure success.
- Ensuring that sites are rostering labour hours in line with business volumes and budgetary parameters.

**Position Specification**

**Qualifications**

Essential:

- Full UK Driver’s Licence
- Educated to GCSE level or equivalent
- PCV Driver’s Licence
- Management qualification
- Health and safety qualification

**Experience**

Essential:

- Experience in running multiple operational teams.
- Team management / leadership, including formal/informal people management processes and practices.
- Financial management (budgeting, P&L etc.)
- Demonstrable ability to deliver outstanding customer service in a fast paced and pressurised environmentDesirable:

- Experience of working for a transport, travel or service operation
- Confidence with conflict resolution

**2. Other Attributes / Abilities**
- Great leader and delegator, setting an example to their teams. ‘Roll-your sleeves up’ approach.
- Commitment to the client Values of Great service, Ownership, Team, Innovation and Trust
- Ability to engage others and promote a positive inclusive customer driven culture
- Strong organisational and planning ability
- Dedication to continual improvement, setting high standards of delivery for both self and
team
- Commercial awareness
- Ability to communicate effectively, inspire and instil trust with teams
- Rational decision maker who remains calm under pressure
- Ability to forge and maintain great working relationships
- Attention to detail and results driven

**Skills And Experience**

**Essential**:

- Experience in people management,

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