Collections Agent

**An excellent position has arisen within a very well established lending firm based in Brentwood.**

This is a spectacular firm who offer great benefits and the opportunity of hybrid work. Most importantly, the team is fun and supportive. This is an opportunity to work as a key part of a team for the long term.

**Day to day duties and responsibilities will include**:

- To liaise with all customers including those up to date and in for the collection of outstanding mortgage and loan repayments.
- Maintain a high quality of customer service through communication and negotiation, using appropriate methods and tools available to facilitate the rehabilitation of customer’s accounts.
- Each customer is an individual with their own specific circumstances, the Collector will be a highly motivated individual who enjoys taking ownership and accountability when making business and customer orientated decisions whilst ensuring the Treating Customers Fairly principles are maintained.
- To monitor term expired accounts monthly and where relevant refer through to senior management customer review group for further consideration of next steps
- Work with customers to understand their financial circumstances and using this information to agree realistic and sustainable arrangements.
- Dealing with incoming calls and making outgoing call for collections area.

**Skills & Experience Required**:

- Ideally to have worked in similar collections role within Financial Services
- Ability to listen, empathise, negotiate, and inspire confidence
- Good communication skills, both verbal and written
- Interpret and respond clearly and effectively

**This is a new role and actively hiring**

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£28,000.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company pension
- Employee discount
- Free parking
- Life insurance
- Private medical insurance
- Sick pay
- Store discount
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Brentwood: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Brentwood