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Support and Information Officer

4 months ago

Leiston, United Kingdom Suffolk County Council Full time

**Suffolk County Council
- Leiston IP16 4HF**:

- **£23,114 per annum pro rata**:

- **Post 1: 20 hours per week**:

- **Post 2: 29 hours per week**:

- **Permanent**

We are committed to** flexible working**, so please read the **Job and Person Profile (docx)** to find out about the types of flexible working available for this role.

**Job Details**

A great opportunity has arisen to join Suffolk County Council's Coastal Health and Children’s Centre Team as a **Support and Information Officer **working at Leiston Family Hub.
- Are you passionate about making a positive difference to the lives of children and young people in Suffolk and work for a Children and Young People's Service that has been rated 'Outstanding' by Ofsted?
- Do you want to work for an organisation that is committed to supporting its staff to achieve a healthy work-life balance?

Suffolk’s Community Health Team (0-19) provides services for both prospective and existing parents/carers, children, and young people, focusing on the earliest point of intervention to enable the best outcomes for children.

For information about our Family Hubs click the link **Suffolk Family Hubs - Suffolk County Council**

**You will**:

- support the team with administration and initial face-to-face contact
- work with the Health and Children’s Centre Service to promote the social, emotional, physical, and intellectual well-being of children from pregnancy to 5 years
- deliver the Healthy Child Programme through the Children’s Centre Statutory Framework.

**You will be**:

- providing reception, general administration and facility management
- providing information, guidance and advice to colleagues, partners and directly to children, young people and families to ensure they are enabled to achieve the best possible outcomes
- part of a team whose purpose is to meet the needs of children from pre-birth to 5 years and their families, supporting the delivery of the Healthy Child programme.

**You will need**:

- a suitable level 2 qualification in English and Mathematics or equivalent experience or evidence of skills
- a good level of communication skills (written and verbal)
- the ability to provide advice and information with clarity and impartiality to meet the needs of the recipient.

**We will offer you**:

- opportunities for career development.
- in-house training.
- a solution-focused approach and positive working relationships.

**Travel and workplace requirements**

We positively encourage the use of technology to communicate, but in this role, you will need to travel to locations away from your contractual base, so you must either hold a full and current driving licence and have access to personal transport or meet the mobility requirements of the role through other reasonable and suitable means. If you require a reasonable adjustment due to a disability to meet the travel requirements of this role, please speak with the contact detailed below.

This role will be worked from a fixed base, listed in the job details above. Please speak with the contact detailed below if you wish to discuss how that might impact your working arrangements. **#LI-Onsite**

**For more information**

**How to apply**

**Step 2 -** Complete the **Supporting Statement template**,** by answering the 4 questions below (Maximum 500 words per answer).
- Tell us about your experience of meeting and greeting clients and supporting them with finding the information they need or signposting them to other services.
- Tell us about your experiences of dealing with finances and ordering resources.
- Tell us how you have supported team members with finding services for a client.
- Tell us how you have promoted services to clients.

**Closing date: 11.30 pm, 7 January 2024**

**Interview date: 16 January 2024**

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

**As a modern and effective council, we **offer a wide variety of careers to suit people with a range of **skills, abilities and ambitions. We offer working options that **flex to reflect the way people work today and take the time to **understand and support your individual needs. We’re driven **to make a positive difference to the world around us and **encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.**

In return, you’ll enjoy:

- up to 28 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
- membership of a competitive Local Government Pension Scheme (LGPS)
- travel, lifestyle, health and wellbeing benefits
- performance-related annual pay progression, in addition to an annual cost-of-living pay increase
- training and encouragement to expand your knowledge
- a variety of career development opportunitie