Macmillan Support Worker

3 weeks ago

Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

The post holder will be an integral part of the Cancer Services Team, who works under the supervision of the Clinical Nurse Specialist (CNS), the main purpose of the role is to offer Personalised Care and Support Planning for patients during and following their cancer treatment. The post holder will coordinate care by providing a vital point of contact, and coordinate education and support for people with noncomplex care needs. They will undertake both routine and specially identified tasks for which they have been trained and assessed as competent. The successful applicant will ensure the efficient channelling and close co-ordination of the patient personalised care pathway ensuring robust communication between Trust medical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust and close liaison with the community staff and support groups. The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. They must also demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice. The post holder will have excellent communication skills and be willing to undertake on-going training and development.

Coordinate care by providing a key point of access for patients

Personalised Care and Support Planning (PCSP)

Coordinate education and support

We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.

Benefits to you
- 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);
- NHS Pension Scheme:

- Flexible working opportunities;
- Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
- Career development and training;
- Wellbeing support and activities;
- In-house physiotherapy Service;
- On-site canteens with subsidised meals;
- Subsidised staff parking (currently free).
- Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

**Key Duties and Responsibilities**:
The duties and responsibilities listed below should be undertaken in accordance with the levels of competence as defined in the RCN/UKONS career framework for Cancer Nursing and the East of England Cancer Alliance Support Worker Core Competency Framework. In addition, all staff are expected to act in accordance with the values and behaviours of the Trust. To ensure the personalised care initiative within Northwest Anglia NHS Foundation Trust is successful and delivers the required service in line with NHS England guidelines and local protocols.

CORE ELEMENTS OF ROLE

Under the guidance and supervision of a registered practitioner:
Coordinate care by providing a key point of access for patients

To provide general information and support about cancer and cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life. A key aspect of the role involves daily and direct (e.g. face to face and telephone) communication with patients, relatives, carers, and other health and social care professionals. The information and nature of the communication required is sensitive due to the nature of cancer. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty, and integrity.

Triage incoming calls and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review.

Provide basic telephone advice and refer on or sign-post to other sources of support.

Demonstrate awareness and the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the team or enabling rapid response as appropriate.

Communicate and signpost to appropriate needs related information.

Guide people through the use of self-assessment resources.

Ensure robust and effective communication between medical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust and close liaison with the community staff and oncology teams. Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide services users.

Communicate directly with patients and carers demonstrating empathy and understanding, diplomacy, honest and integrity.

Work with vulnerable individuals and be confident raising safeguarding concerns through the appropriate channels,

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