Apprentice/trainee Parts Advisor

**Apprentice/Trainee Parts Advisor**

**About The Company**

The Wm Armstrong’s Group is a well-established company with a strong presence in the North of England, Cumbria, Scottish Borders and Central Belt of Scotland. Our company ethos is all about placing our customers and colleagues at the heart of everything we do, and this has allowed the business to flourish over many years. We are well respected in the markets in which we operate, with an existing loyal customer base due to our passion for our customers. We have a well
- diversified business portfolio operating in a number of market sectors and are a company in robust financial health. Due to recent Board decisions and changes we are embarking on a phase of significant growth over the next 3-5 years and are looking for enthusiastic and committed people to join us on our journey.

**About the Role**

The main purpose of the role will be to learn all aspects of the effective running of a parts department, supporting the Parts Supervisor as required. You will play a key role in the control of stock, with a significant part of your role to liaise with internal and external stakeholders providing a professional service in all aspects of a parts department function.

**Main Areas of accountability**:

- An appropriate apprenticeship qualification to be agreed, i.e., customer service, business administration.
- Provide prompt and courteous counter service for personnel calling in at the stores to collect items
- Respond to telephone calls in a prompt and courteous manner
- Issue parts to the workshop technicians, ensuring all paperwork is signed off correctly
- Ordering of parts as and when required
- Pick and pack orders ready for delivery to customers
- Updating supervisor with the pending parts status
- To ensure good inward process are followed and executed correctly, including but not limited to:

- Ensure all parts are logged correctly
- Check and receipt of deliveries to the parts department
- Accurately receipt parts into stock from advice notes and invoices.
- To participate and support with stock control processes, ensuring stock is accurately and appropriately stored, with full traceability.
- To promote best practice in maintaining high levels of Customer Service
- You must comply with all health and safety rules and regulations regarding the health and safety of yourself and others who may be affected by your acts or omissions.
- Report any health and safety issue including accidents to self.
- Follow all site rules.
- You must comply with all relevant legislation.
- Undertake such other duties that are required from time to time commensurate with this position.
- Promote Wm. Armstrong in line with current company values, beliefs and branding.

**Knowledge, Skills and Experience**
- Good GCSE Grades - Dependent on grades may depend on L2 or L3 Apprenticeship
- Good communication and interpersonal skills
- Professional telephone manner when dealing with internal colleagues and external suppliers.
- Self-motivated and able to work without close supervision.
- Ability to work under pressure, both individually and as part of a team.
- Good organisational skills
- Good numerical and analytical skills, including experience of spreadsheets and computer-based systems, including Microsoft products.
- Must be proficient in using Microsoft packages (Excel, Word, Outlook)

**Renumeration & Hours**:

- Monday to Friday, 40 hours per week with 30-minute unpaid break
- Work Saturday mornings on an agreed rota (paid as overtime)
- Core hours worked between 0800-1800
- £6.28 per hour within first year of apprenticeship
- 28 days holiday entitlement, including bank holidays
- Pension Scheme
- Medicash Health Scheme

**Application Details**

HR Department, Wm Armstrong Ltd, Townfoot, Longtown, CA6 5LY

**Job Types**: Full-time, Permanent

**Salary**: From £6.28 per hour

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

COVID-19 considerations:
Ability to commute/relocate:

- Longtown, CA6 5LY: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person