Call Handlers

Want to make a real difference? You couldn’t be in better company.

Two exciting opportunities have arisen at Smile Together Dental CIC, working within our dedicated Call Handling team. These are permanent full-time roles, working 37.5 hours per week, Monday to Friday.

Reporting to our Support Services Manager, these positions will suit someone with previous experience working in a call handling environment and who is looking for a rewarding new opportunity.

Responsibilities will include (but are not limited to):

- Ensuring, where possible, that patients who meet our set criteria receive an appointment or telephone triage call within 24 hours and are given appointments within a reasonable distance from their home/holiday address
- Ensuring all calls are dealt with speedily and effectively in a professional manner
- Dealing with queries from the general public regarding the availability and cost of dental services, ensuring the advice given is relevant and obtained from up-to-date sources. This includes providing those callers with the contact details for our own routine (private) dental care service
- Providing support to all our dental clinics in relation to the dental patient appointment system to ensure that a comprehensive service is provided
- Providing administrative office support to the Support Services Manager and wider Management Team
- Being an ambassador for the company’s vision, mission and values and demonstrating related behaviours

**Our package includes**:

- Salary £21,313.45 per annum
- 27 days paid annual leave plus bank holidays each year
- Additional paid day off for your birthday
- Access to company pension
- A dedicated training package via our Smile Together Training Academy
- A friendly support network with an induction colleague assigned to assist your transition to our company
- Workforce benefits package
- An annual flu jab alongside a range of health and wellbeing support and resources
- Outstanding work life balance in a beautiful part of the country
- Opportunity to become a shareholder* and have a genuine voice in our employee-owned business
- Conditions apply

We’re a committed and friendly team that puts our people and patients first - it’s never been a more exciting time to join us in providing a valued dental service in Cornwall and the Isles of Scilly.

**Application deadline** - 8th August 2023 at 5pm

**Interviews will be held on **- TBC