Hotel Supervisor

7 months ago


Liverpool, United Kingdom Ibis Styles Liverpool Dale Street Full time

Do you have a passion for people? Do you enjoy meeting new faces every day? If this is the caseThen we want YOU to join our team

Ibis Styles Liverpool is looking for an amazing and inspiring Hotel Shifts Leader who will support the management team to create memorable experiences for our guests.

What will you do?

If you think talking to people is an art, and if you enjoy when no day is the sameThen this is what you could expect to do:

- Welcome the guests and consistently offer professional, friendly and engaging service.
- Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.
- Assist the Hotel Duty Manager and Management Team in all aspects of the departments.
- Provide support and leadership to all Hotel Team Members as well as training new employees.
- Provide day to day operational and managerial support for Front Desk and Food & Beverage and ensure all service standards are followed.
- DM shifts
- Assist guests regarding hotel facilities in an informative and helpful way.
- Review arrivals, ensure that special requests are met and service is anticipatory.
- Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions.
- Assist in growing ALL program membership.
- Contribute and implement offers to increase revenue.
- Who are we looking for?_

If the above seems like a good challenge to you, or the next step in your career; here is then what you should bring with you:

- A good background in front office or food & beverage operations is essential, as well as previous supervisory experience.
- A creative, can-do attitude, with the ability to think outside of the box.
- A bubbly and sociable personality
- What will you get?_

Having great people involves great rewards As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:

- Pension Scheme
- A Card for employee and Friends&Family discount to be used in Accor Hotels Worldwide.
- F&B discounts for Accor Hotels Worldwide
- Training & Development
- Additional holidays with service
- Recommend a friend scheme
- Employee Advisory Service
- ... And much more

**Salary**: From £22,700.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Health & wellbeing programme

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Supervising: 1 year (preferred)
- Front desk: 1 year (preferred)
- Restaurant management: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person


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