Quality Improvement Facilitator

4 weeks ago

StocktononTees, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

If you have a passion for Quality Improvement and want to use it to make a real difference to the patients, relatives and carers that we serve, we’d love to hear from you here at North Tees and Hartlepool NHS Foundation Trust.

As the Quality Improvement Facilitator, working as part of the newly developed Faculty of Learning, Leadership and Improvement, you will play a key part in supporting the delivery of the Trust’s Quality Improvement Strategy.

Whether it’s guiding our emerging leaders through their own Quality Improvement journey or triangulating patient safety, outcomes and feedback data to inform improvement work, you will play a key part in ensuring that our services remain fit for purpose and future proof.

We are seeking someone with drive and passion for Quality Improvement who can coach, mentor and act as a critical friend. Organised and methodical, you will be responsible for arranging and co-ordinating events related to QI and maintaining key Trust databases of QI data.

If this sounds like you please do get in touch with us.

The Quality Improvement (QI) Facilitator will report in to the People Development Lead from a line management perspective, but will equally take direction from the QI Clinical leads in terms of their engagement with the Faculty of Learning, Leadership and Improvement.

To support the delivery of the Trust’s Quality Improvement Strategy.

To be a key member of the Faculty of Learning, Leadership and Improvement.

To take responsibility for all aspects of the co-ordination of the NTH100 Programme including providing professional advice on recognised QI methodologies, outputs and measures of success.

To give professional advice and guidance to colleagues leading and participating in QI projects and initiatives in all areas of the Trust.

To provide guidance and mentoring and training to colleagues who are engaged in the Trust QI development programmes at Bronze, Silver and Gold levels.

Act as a key point of contact for the Care Group and Corporate QI Leads.

To be an administrator, super user and trainer for Life QI

Ensure that QI projects are captured and updated on the Life QI Platform.

Act as a critical friend and professional expert on QI matters at Faculty and Trust wide meetings and committees as identified by the Faculty Clinical Leads or the line manager.

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.

We recruit for values and "Together we are North Tees & Hartlepool"

Bring themes identified from learning from deaths, incident investigation, complaints, National Clinical Audit, National Patient Safety Alerts and Healthcare Safety Investigation Branch reports to inform quality improvement priorities

Produce reports and papers for Trust meetings and committees.

To deliver training in formal QI methods to colleagues, patients and external learners.

Liaise with the PMIO team where project management support or guidance is required.

Support the QI Clinical Leads and the Faculty of Learning, Leadership and Improvement to embed a culture of continuous improvement.

Communications and Relationships

This post requires close working relationships with a variety of internal and external stakeholders including (but not limited to):
Internal
- Faculty Clinical Leads
- Faculty colleagues
- QI Leads
- Managers
- Members of staff
- Staff Side representatives
- Chief People Officer
- Deputy Chief People Officer
- People Directorate staff

External
- Other NHS trusts
- Partner organisations
- Audit
- External Contractors/Clients
- External venues
- Education providers

Analytical and Judgement Skills

The post holder will be expected to offer expert advice on the selection of improvement methodologies based on outline project data and descriptions.

They will be required to offer professional guidance and supervision for the full lifecycle of a QI initiative ensuring that projects are SMART in nature, data driven and fit for purpose.

They will be required to use and interpret Statistical Process Control Charts

They will analyse themes identified from learning from deaths, incident investigation, complaints, National Clinical Audit, National Patient Safety alerts and Healthcare Safety Investiga

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