Head of Healthcare

To be the conductor of the awesome orchestra of healthcare operations, leading and inspiring the operational senior management team to exceed their contractual obligations across all services. As a minimum the post will ensure the delivery of high quality, safe and efficient healthcare services. They will deliver clear and effective communication and be accountable for the overall delivery of all initiatives. Location Whiteley Contact Centre with regular working at PHL Healthcare Division operational sites.

As a leader of 247 services there is an expectation to work/have a presence on a regular basis in the out of hours period. ACCOUNTABILITY Be fully accountable for ensuring all direct reports own their contracts and fully understand and deliver the service specification, KPIs and commercials and approach contract management and stakeholder management proactively. All reports to successfully manage relationships with their stakeholders and reporting teams. Be a visible and participative leader and as a Senior Manager, you will demonstrate exemplar behaviours in line with the companys values.

Hold contract managers to account for the delivery of their services within budget and for the production of high quality, accurate and customer focused management information. Hold contract and clinical managers to account for fulfilling their rotas with the safe skill mix (clinical and operational) required to deliver a safe service and within budget operational and ensuring they deliver on their recruitment plans. Accountable for the delivery of the Healthcare Division annual operating plan and 5 year strategic plan working collaboratively with the Managing Director and Head of Commercial. Accountable for ensuring contract managers actively seek and explore business development opportunities through customer and stakeholder relationships.

Lead the integration of the supplies and administration functions into healthcare operations empowering the Support Services Manager to establish new integrated and innovative ways of working. Hold contract managers to account for ensuring their services and contracts provide detailed and robust management information that accurately reports on all aspects of operational and contractual performance and is used as an effective tool to support contract management discussions and internal performance management. Maintain and enhance the business standards of behaviour and culture in the equitable and fair treatment of team members, ensuring staff conform to all regulatory requirements including but not limited to the CQC, ISO and UK employment law, Health and Safety and where appropriate other regulatory bodies TEAMWORK The Head of Healthcare is a dynamic leader of people who can engage with individuals at all levels and effectively drive change and development in fast paced operational environments. Hold contract managers and operational managers to account for leading their teams and fostering a culture of positive performance management, ensuring what good looks like is always at the forefront of everyones priorities and behaviours Set up and lead a framework for the contract and operational management teams to meet, share best practice, undertake peer review, support, challenge and innovate.

Support the development of the PHL strategic plan and take ownership to translate it into achievable operational plans, ensuring this is then articulated to contract management for delivery. Participate in the senior manager on-call rota. Deputise for the Managing Director as required. Lead the compilation of a robust succession plan that ensure no risks or single points of failure exist across the Healthcare Division.

EFFICIENCY A senior leader fostering a continuous improvement approach which nurtures a culture of service quality delivery and excellence, makes an active contribution to strategic development and ensures initiatives are implemented into sustaining operational activity. Accountable for ensuring the contract managers, support services manager and operational management teams deliver tangible cost efficency plans across all contracts and services delivering an annual target. Use performance boards, healthcare division meeting infrastructure and other forums to empower teams and identify and deliver performance and efficiency improvement initiatives. Ensure Healthcare Division operations support sustainability and environmental strategic plans for PHL.

Be responsible for effectively delivering change programmes (large and small). A strong customer advocate assuming a leadership role in developing the organization, identifying operating improvements, achieving business objectives; meeting operating expectations; implementing new technologies and integrating operating systems while meeting performance objectives. Lead mobilisation programmes ensuring smooth transition of new contracts entering and old contracts exiting PHL