Service Advisor

4 weeks ago

Belfast, United Kingdom Axis Recruitment Services Full time

**AUTOMOTIVE SERVICE ADVISOR**

This successful and profitable dealership based in Belfast is seeking a keen and driven Service Advisor with prior experience.

**All applicants must have previous experience as a Service Advisor within a franchised main dealer environment.**

As a Service Advisor, your Key Objectives will be:

- Maximise service profitability through the use of professional sales techniques.
- Sell additional products, services and repair works in a professional manner.
- Maximise customer awareness of all available retailer services.
- Ensure customer awareness of all products and services available.
- Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repair.
- Maintain effective liaison with sales, parts and workshop teams.
- Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in first class condition.
- Ensure highest level of customer care and satisfaction at all times.
- Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately.
- Answer customer's questions regarding technical problems in a manner that is easily understood and does not use excessive jargon or find the appropriate member of staff to do so.
- Pro-actively contact customers to update them on progress of work.
- Notify customers promptly of completion of work.
- Ensure account customers have sufficient credit to enable all work advised to be carried out as agreed.
- Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager
- Maintain excellent standards of departmental administration.
- Initiate job documentation and maintain customer records and follow-up systems.
- Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer's driving licence are obtained (when applicable)
- Document all warranty work as per requirements and retail policy and ensure the customer signs for all work undertaken.
- Accurately maintain departmental systems
- Help retailer to achieve industry-leading standards of process efficiency.
- Ensure workshop time is fully utilised when taking future bookings.
- Calculate accurate charges for all parts, labour and service repairs and provide customer estimates according to company policy on schedules, time and pricing.
- Promptly prepare and present invoices following completion of work, ensuring all work has been carried out as detailed and charged for and obtain payment in line with company procedures.
- Receive and register payments for work carried out and ensure that the correct company procedures are adopted for verification of payment, handling, transferring and depositing cash for the service department (if applicable)
- Ensure compliance to all health and safety / environmental / company policies.
- Undertake other tasks and responsibilities as requested by the front-of-house Service Manager
- In order to qualify for this role, you must have worked in a service advisor role within the automotive industry, be computer literate and have excellent communication skills.

Axis Recruitment is an employment agency recruiting on behalf of our client.

**Job Types**: Full-time, Permanent

**Salary**: £27,500.00-£33,000.00 per year

**Benefits**:

- Company car
- Company events
- Company pension

**Experience**:

- automotive service advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

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