Network Authority
5 months ago
**Job Title: Networks Authority**
**Location: North England/Hybrid**
**Salary: Excellent basic salary plus bonus and Vodafone benefits**
**Working Hours: Full time 37.5 hours per week - Mon to Fri**
**Hybrid**
At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our blended working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
**What you’ll do**
- Act as an Escalation Point for Technical Issues within Fibre Services
- Takes a lead role in development of training plans
- Takes a key role in Technical Forums with other areas of Vodafone
- Provides coaching and mentoring of Apprentices and Engineers to ensure technical standards are met and maintained
- Communicates with internal and external customers including attendance in customer performance meetings and internal meetings with Senior management team
- Ensure that colleagues within Fibre Services are kept up to date with evolving Technology
- Identify opportunities for continuous improvement in providing service to Customers and drive forward to resolution.
- Production and review of Local Work Instructions (LWIs) and associated Process Documentation
- Be part of the management on call rota for escalation support (as business requirements dictate).
- Deliver and develop departmental reporting and data analysis Identifying key trends, performance blockers and key focus areas
**Who you are**
- In-depth technical knowledge of Fibre delivery,
- Provide technical expertise and knowledge to support major customer order portfolio ensuring smooth customer delivery
- Manage the output and quality of our supply chain partners to ensure consistent high levels of performance are maintained
- Multiple Initiatives - ability to manage multiple demands & workflows, manage to deadlines and priorities
- Provide consistent pressure and challenge to proceed at pace and with rigour whilst maintain good working relationships with colleagues across the business.
- Understanding of the E2E deliver function of Vodafone Fixed, Mobile & Consumer Services
**What we offer**
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
**Together we can
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