Trainee Claims Advisor

5 months ago

Worcester, United Kingdom Marsh Commercial Full time

**Trainee Claims Advisor - Leeds/Worcester/Birmingham/Bristol or Glasgow - 12 Month Contract**

We have a great opportunity for an **Trainee Claims Advisors** to join our Claims Teams in either our Leeds/Worcester/Birmingham/Bristol or Glasgow offices on a **12 month fixed term contract**

We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.

The main focus of this role is to proactively manage a mixed portfolio of claims ensuring service delivery is in line with client expectations. The job holder will be expected to conclude matters in an efficient and professional manner whilst ensuring all parties are kept fully appraised throughout the claims process. The ability to communicate effectively with various stakeholders is essential.

This position could suit a Uni/ College leaver with good communications skills and potentially some client experience such as customer service/retail or sales looking to start a career within insurance.

**What can you expect?**
- An opportunity to join an established and team
- Full on the job training
- A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment
- To build and maintain an excellent rapport with our clients, providers and colleagues across the Group

**What you will be rewarded with**:

- Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
- Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

**We will rely on you to**:

- Proactive Management of an allocated caseload to include complex and high value cases.
- Ensure all Client requests and queries are dealt with promptly and accurately.
- To gather all relevant claims information & documentation.
- Provide claims advice to clients managing expectations and ensuring that they are kept informed and advised of all necessary developments.
- To action all new claims & report to the relevant insurers within applicable SLA’s & KPI’s.
- Effective communication with all key stakeholders attending internal meetings representing claims
- Build and manage effective internal and external relationships with all involved parties.
- Proactive diary task management.
- Ensure all files are maintained and data capture accurate and up to date.
- Produce claims reports as required.
- To ensure all regulatory process requirements are adhered to.
- Process DA claims in accordance with scheme requirements.
- Ensure claims are accurately reserved.
- Provide expertise

**What you need to have**:

- Effective communication & negotiation skills.
- Ability to influence and build relationships.
- Ability to prioritise and organise own workload.

**What makes you stand out**:

- Demonstrable commercial Claims Handling experience or other insurance knowledge

**About us**:
We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.

We help clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk. Our deep knowledge of both the industry sectors and communities we serve, combined with the time we take to fully understand and meet a client’s needs, is what sets us apart.

We're also part of Marsh McLennan Companies (MMC) - a global network of experts in risk, strategy and people. For over 140 years, Marsh McLennan Companies (MMC) has supported enterprise, helping clients realise, survive and grow in changing times.

We leverage the scale, expertise and access to the broad range of products and services provided by the wider Marsh McLennan Companies for the benefit of our clients - whilst retaining the flair, flexibility and personal service that our clients have come to expect.

Marsh McLennan Companies and its affiliates aim to attract and retain the best people regardless of their gender expression or identity, marital and civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs.

MaCom#

**Job Types**: Full-time, Fixed term contract

**Benefits**:

- Company events
- Company pension
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Worcester, WR4 9FP: reliably commute or plan

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