Receptionist (17.5 Hours Per Week)

5 months ago


Luton, United Kingdom Primary Care Careers Full time

**About the Role**:
Neville Road Surgery in Luton is recruiting for a receptionist to join their team on a part-time basis, for 17.5 hours a week, to cover the following shifts:
Monday: 8.30am - 1.00pm

Tuesday: 8.30am - 1.00pm

Wednesday: 8.30am - 1.00pm

Friday: 2.30pm - 6.30pm

Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.

**The main responsibilities of the role include**:

- Greeting and directing all patients.
- Making appointments.
- Answering the telephone promptly.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Dealing with requests for information.
- Managing problems and complaints.
- Advising patients of practice procedures.
- Registering new patients.
- Scanning and read coding of letters.
- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.

**About Us**:
Neville Road Surgery, in Luton, serves a patient population of more than 3,260.

If you would like any further information about the role or our practice, please contact Urvashi Patel, operations manager, on 01582 563373.

**Disclosure and Barring Service Check


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