Receptionist/supervisor

RoyaleResorts are a rapidly growing company providing holiday accommodation in some of the most beautiful regions of the UK.

We are looking for a Reception Supervisor to oversee the reception function of park to ensure all tasks are carried out in accordance with the agreed procedures, protocols and timescales based at Stowford Village, Devon, EX34 0PW.

**KEY TASKS**:

- Induct all new receptionist staff to the agreed company policies and standards
- Manage team rota ensuring adequate resources are available and the office is manned
- Organise, order and distribute uniform for all staff all park
- Deal with complex queries including resolving any dissatisfactions that customers may have
- Ensure outstanding payments are settled in a timely manner
- Regularly evaluate quality of individual and team performance
- Support the annual appraisal process for reception staff
- Ensure that pitch standards and sit terms and conditions are maintained
- Communicate effectively with customers, team members and management
- Carry out reception duties such as:

- Meeting and greeting guests
- Dealing with enquiries
- Making bookings
- Organise arrivals of guests

**SKILLS AND EXPERIENCE**:

- Experience within a similar/Supervisory role
- MS Office
- Organised
- Strong communication both written and verbal

**WORKING HOURS**:

- Monday to Sunday rota (40 hours per week between the hours of 8am and 9pm)

**Salary**: £22,857.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Devon, EX34 0PW: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Microsoft Office: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person