Export and Logistics Team Leader
6 months ago
Margate | On premise | Salary DOE
Permanent | Full-time | JO2094
**Summary**
Working for a globally recognised brand, you will deal with all external and internal customers for Logistics, Export and Administration services.
The role requires a high level of flexibility to meet the changing needs to the business.
This role is a fixed term contract for a period of 12-months.
**General duties to include**
- Providing support services for export and logistics needs.
- Ensuring the smooth flow of orders to the warehouse for packers, setting priorities where necessary, and chasing the release of packing information.
- Escalation of non-receipt of packaging information where required through reporting.
- Calculating and creating dangerous goods notes as required.
- Provide transport paperwork to Freight forwarders, Warehouse and Customs.
- Review available FOB stock by liaising with customers.
- Action FOB shipments including invoices, packing sheets and other shipping documentation.
- Arrange and quote shipments where required.
- Ensure all required filing is up to date and archived appropriately and in accordance with export authority regulations.
- Ensuring each situation is dealt with through to resolution efficiently, professionally and in a timely manner. Where a resolution cannot be found, ensure timely escalation to the Export Manager.
- Support internal teams with enquiries.
- Produce available to ship reports and packing information to internal teams and customers.
- Ensuring weekly reports are sent to the various teams in the business.
- Covering escalations and daily department activities in the absence of the Export & Logistics Manager.
**Key Skills and Experience**
- First class customer service skills.
- Excellent organisational skills and the ability to handle heavy workloads.
- The ability to react to changing situations, i.e. problems that arise outside standard processes.
- Excellent written and verbal communication skills.
- Time management.
- Attention to detail.
- IT Literate.
- Flexible approach: This position may demand additional hours at certain times of the year including weekends
**Remuneration & Benefits**
- Competitive salary
- 1pm finish on a Friday
- Staff discount on products
- Private healthcare cover
- 25 days’ holiday + bank holidays
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