Estate Services Team Leader

4 weeks ago

Welwyn Garden City, United Kingdom The Guinness Partnership Full time

**About Us**

As one of the largest providers of affordable housing and care services in England, The Guinness Partnership is here to improve people’s lives and create possibilities for them. Our vision is to deliver great service, provide great homes, to be a great placeto work and to be a great business. Everything we do is about our customers, our communities and our people. And every pound we make is invested in achieving our social purpose.

**About the role**

We have an opportunity for an Estates Services Officer to join our team based from our office in Welwyn Garden City or Aylesbury, on a full time, permanent basis.

Reporting into the Estates & Grounds Maintenance Manager you will be responsible for managing a team of Gardeners & Cleaners across multiple housing schemes across Buckinghamshire, Hertfordshire and the surrounding areas to deliver and maintain an amazinglevel of cleaning, gardening and grounds services.

You’ll be responsible for facilitating and scheduling of the estates services and for ensuring work carried out is delivered in line with agreed budgets and in compliance with Health & Safety, COSHH and PPE legislation. You’ll liaise with customers on siteto help identify service improvements, ensure the reporting of repairs, fly tipping, graffiti and safeguarding alerts and monitor the stock and supply of all allocated equipment, (vehicles and materials), confirming compliance checks are in place to ensuresafety of use.

**What we’re looking for**

We’re looking for someone with a strong track record of leading a team to deliver exceptional levels of customer service. You’ll be someone who enjoys being a motivational leader and promoting Guinness whilst modelling our behaviours. You’re the sort ofmanager who has high standards, is both a pacesetter and works collaboratively at all levels. Most of all, you enjoy enabling your team to be the best they possibly can be.

You’ll also be able to demonstrate:

- Experience of leading and managing remote working teams and staff members, including strong performance management skills.
- Track record of working to agreed standards, specifications and timescales.
- Experience of delivering high quality Estate Services-grounds maintenance, gardening, advantageous to be able to identify issues with trees, (not essential), weed-spraying, refuse removal and compliance activities.
- Direct experience of working with customers and customer feedback in a service delivery environment.
- Understanding and knowledge of compliance processes and relevant Health and Safety legislation, e.g., COSHH, PPE, RIDDOR
- Experience of budget management, cost control and stock management
- Excellent communication skills both verbal and written
- A good level of IT knowledge including Microsoft Outlook, Excel and Word
- Able to demonstrate Guinness Behaviours
- Full, clean UK Driving License and use of your own vehicle

**Shortlisting will take place on Tuesday 28th February 2023.**

**Interviews will be held remotely on Wednesday 8th March 2023.**
- If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile._

TGP2023

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