Trade Counter Assistant

7 months ago

High Wycombe, United Kingdom IBMG Full time

**The Company**

Founded in 1987, Grant & Stone is an independently run business with an ethos of supplying the best quality goods and un-matched service. Grant & Stone has flourished to quickly become recognised as one of the leading providers to the plumbing trade.

At Grant & Stone, we have a deep respect and appreciation for our customers. We strive to serve their needs for quality building supplies every day in more than 55 branches, with over 104 employees supporting our vision to be the best local merchant to do business with.

The desire to serve our customers has been the driving force behind our growth and our strategy. We are dedicated to our people and supporting our local communities. From our Branch Support Centres to the employees throughout our branches, every individual plays a role in helping ensure the business success.

Grant & Stone is proud to be part of the Independent Builders Merchant Group (IBMG). IBMG is the largest independent merchant group in the South of England operating through five core divisions (Builders Merchants, Timber, Plumbing & Heating, Roofing and Electrical), primarily serving trade customers with an extensive range of products. IBMG has over 170 branches extending from Penzance to Margate, generating revenues in excess of £650 million and are supported by over 2,200 colleagues.

Due to the continued success and expansion of our business, an exciting opportunity has arisen for a Trade Counter Assistant to join our team in High Wycombe.

**Job Overview**

We currently have an opportunity for a Trade Counter Assistant to join our **High Wycombe** branch. Offer a high standard of service to customers who attend the branch, attending to their orders and enquires. Maintain a good technical knowledge of our product range and endeavour to maximise customer sales at all times.

**Responsibilities and Duties**

Dealing with orders and enquiries received from customers and potential customers who attend the branch, whether they report directly to the trade counter, or present themselves anywhere else on the Companys premises. In particular, offering direct assistance to customers.

Processing customer telephone orders that come into the branch. Offering a high standard of customer service by greeting customers and politely ascertaining their needs and wants. If appropriate recommending and pointing out items matching their needs, and accurately describing product features and benefits to maximise sales and customer satisfaction.

Adopting a pro-active approach to maximise sales to existing customers. Actively making enquiries with customers who are not trading with Grant and Stone by exploring new sales opportunities where possible.

Resolving customer queries, investigating complaints, and resolving these as soon as possible. Where appropriate, renegotiating product standard price, and considering special prices when necessary to maximise product sales.

Be proactive in maintaining up to date technical knowledge of all products sold, ensuring that product knowledge is kept up to date with any technical product updates and changes. Attend training relating to the role if requested by the Company. Observe strict adherence to the Companys health and safety procedures at all times.
- Undertake additional or alternative tasks and duties in line with the branch requirements._

**Qualifications and Attributes**
- Minimum 2 years experience in a customer facing role or equivalent experience
- Previous experience in a plumbing sales role (preferred)
- DIY or trade counter background (preferred)
- Basic addition and subtraction skills
- Good knowledge of the industry
- Ability to work under mínimal supervision
- Able to prioritize workload effectively
- Ability to maintain technical knowledge of product ranges
- Capable of interpreting customers needs where appropriate
- Ability to work as part of a team
- Willingness to undertake training to improve capability in role
- Personable and friendly

**The Rewards**

Joining us means joining the leading and largest Independent Builders Merchant in the South of England. We provide training, support, and opportunities for career progression through our commitment to creating a great work environment where youre encouraged to be and do your best.

Youll be joining a friendly and welcoming team. We offer an excellent benefits package which includes a competitive salary, pension, bonus scheme, employee assistance programme, perks membership and staff discount.

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