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Customer Service Team Leader

4 months ago

Crawley, United Kingdom Search Consultancy Full time

Customer Service Team leader Crawley £30 -£34 K plus many other benefits
I am currently working with a pension's giant based in Crawley. Due to increased workloads they are looking far an outstanding Team Leader to oversee team members delivering excellent customer service and technical support ensuring five star service and leadingby example ,
The Role
You will be leading team members delivering excellent customer service and technical support, tailored to meet needs of the customer.
Making sure team members give fantastic service maximising customer satisfaction and retaining customers.
You will be monitoring and reviewing staff performance ensuring you help every staff member develop to their full potential.
Skills & Experience:

- Previous experience of leading a Team within a Customer service environment
- Excellence in Customer Services
- Ability to work with and across other business units
- Empathy and sympathy with customer needs
- Excellent communication, interpersonal and presentation skills
- Ability to meet deadlines within tight time lines
Desirable
- Other relevant financial services qualifications
- Experience of employer/employee pension communications
- Experience of DC pension platforms/interfaces

**Benefits**:

- Health care scheme
- On site Gym
- Social Club & Events
- Rode to Work Scheme
- Subsided restaurant
- Generous pension scheme
- Income protection, critical illness cover & death in service insurance
The company is easily accessible by public transport.