Skomer Retail Assistant- Full Time Seasonal

5 months ago

Haverfordwest, United Kingdom The Wildlife Trust of South and West Wales Full time

**JOB DESCRIPTION**

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**IDENTIFICATION OF JOB**
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**JOB TITLE** - Retail Assistant -Full Time Seasonal

**TEAM** - Islands

**WORKING BASE -** Lockley Lodge, SA62 3BJ

**RESPONSIBLE TO** - Lockley Lodge Manager

**RESPONSIBLE FOR**:

- NONE

**LINE MANAGED BY**:

- Lockley Lodge Manager

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**OVERALL PURPOSE OF JOB**
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▪ To offer an excellent level of service for all visitors to Lockley Lodge and to assist with the check-in for guest sailings to Skomer island.

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**MAIN RESPONSIBILITIES**
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- To check in visitors for boat trips to Skomer Island
- To recruit new members for the Wildlife Trust of South and West Wales
- To inform and educate people about the work of the Wildlife Trust
- To advise people about and encourage people to visit the islands of Skomer and
- Skokholm
- To deliver and maintain a high standard of customer service
- To assist with till operations
- To assist with all duties related to stocking and operating a retail premises
- To maintain Lockley Lodge facilities to a high standard of cleanliness
- To comply with health and safety requirements and to ensure all others around you are following procedures
- To assist with opening and closing routines as directed by the Lockley Lodge Manager
- To undertake other duties appropriate to the post that may be requested from time to time by the Line Management
- Deputising for the Lockley Lodge Manager in their absence with full key holding duties and responsibilities

Jon Cooper
- Membership Development Manager

January 2019

**JOB SPECIFICATION**

**Management and Supervision**
There are no management or supervisory duties with this position.

**Accountability and Resources**
Responsible for recruitment of new members of the Wildlife Trust
Responsible for checking visitors in for Skomer boat trips
Responsible for taking monies, and driving sales within the Lodge.
Responsible for housekeeping and cleaning duties

**Job Impact**
The work undertaken has a substantial impact. An increase in profitability and revenue will give
WTSWW a greater amount of unrestricted funds for core work. However, a mistake with an allocation of a landing ticket or with the recruitment of a new member may have a serious impact for an individual and incur a loss of reputation and possible financial losses for the Trust

Any drop in standards in housekeeping at Lockley Lodge in any area could have a detrimental impact on visitor numbers through bad feedback / reviews

**Independence and Judgement**
The jobholder must be able to carry out required duties as required and have good organisational skills and ability to prioritise. The ability to work in a fast paced environment is a requirement for the post holder.
The role involves deputising for the Lockley Lodge Manager and leading the team within the lodge on these occasions.

**People and Contacts**
The post-holder will be required to have contact with many Wildlife Trust staff, volunteers, media and visitors to the Lodge on a daily basis.

**Creativity and Innovation**
There are many routine and regular tasks within the role; however there are several opportunities to be enterprising and imaginative and to create a memorable and rewarding visitor experience.

The post is often exposed to unexpected situations, where quick thinking and good judgement is required.

**Working Conditions**
Lockley Lodge is open from Good Friday or the 1st April (whichever is earliest) until the middle of
September. The post will run from the beginning of April until the middle of August. The ability to adhere to flexible working patterns covering any day of the week are a prerequisite for this role. The
Lodge is open from Tuesday to Sunday with shifts covering any of these days. Bank Holiday working is also required.

Extra shifts will be requested by your line manager, often at short notice to satisfy the requirements of the business. The base hours are 30-35 per week with mandatory overtime shifts required on occasion.
Overtime is paid at the standard rate

This is a full-time fixed-term contract

**Salary**
The salary will reflect the current National Living Wage.

**Review & Probation**

There is a monthly performance review attached to this post. The probationary period is one month, this period can be extended at

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