Athlete Services Coordinator

2 weeks ago

Abingdon, United Kingdom Ironman EMEA Full time

The IRONMAN Group operates a global portfolio of events that includes the IRONMAN® Triathlon
Series, the IRONMAN® 70.3® Triathlon Series, 5150 Triathlon Series, the Rock ‘n’ Roll Marathon
Series®, IRONKIDS®, ITU World Triathlon Series, premier running events including the Standard
Chartered Singapore Marathon and The Sun-Herald City2Surf® presented by Westpac, Ultra-Trail®
World Tour events including Tarawera Ultra and Ultra-Trail Australia, mountain bike races including
the Absa Cape Epic®, road cycling events, and other multisport races. The IRONMAN Group is the
largest operator of mass participation sports in the world and provides more than a million participants
annually the benefits of endurance sports through the company’s vast offerings. Since the inception of
the iconic IRONMAN® brand and its first event in 1978, athletes have proven that ANYTHING IS
POSSIBLE® by crossing finish lines around the world. Beginning as a single race, The IRONMAN
Group has grown to become a global sensation with more than 235 events across 55+ countries. The
Orkila Capital, a growth equity firm focused on building great brands. For more information, visit

For The IRONMAN Group EMEA office based in Abingdon, UK, we are actively looking for a highly
motivated, fluent English speaking.

**Athlete Services Coordinator (M/F/d)
**Job Summary**
The Athlete Services Coordinator is responsible for overseeing the entire athlete experience (including
side events), from the setup of online registrations, athlete queries, website management, bib allocation,
event procedures. They must work closely with Operations Manager, Project Managers, Global
Partnership Team, Operations Team, Timing Company, Race Referee, Announcers, Marketing Team,
and medical team to ensure a smooth experience for athletes.

**Key Responsibilities **
Customer Service:
EMEA Athlete Services Projects
- Take part in cross regional projects.
- Train interns and EMEA Coordinators through a buddy system. 
- Documentation:
- Prepare any key documentation from an Athlete Services Perspective for UK/Ireland Team use

and global approval. 
Event Duties - complete pre, during and post event tasks to a high standard including but not
- limited too:
- Prepare various Athlete Guides.
- Maintenance of the registration platform including setting up new events.
- Planning and oversee the registration layout, build, onsite running including volunteer briefings.
- Work closely with the local triathlon federation, timing partner and other partners to ensure the

smooth execution of events.
- Assist with bulk ordering.
- Deal with all post event related tasks such as timing result issues, athlete complaints and

lost property.

**Skills and competencies**
Your excellent communication skills written, and verbal qualify you to work with the athlete service
department. Independent working, flexibility, reliability, and the ability to work under pressure and
solve problems are self-evident for you. To be part of our events guarantees you an exciting and
diversified working climate.
- Bachelor’s degree or vocational school ideally in administration, economy, sport, or

endurance/event business.
- Relevant experience in the sport event area or customer service.
- Strong administrative skills and high attention to detail. While the role requires ‘hands on’ work

at event, meticulous planning and documenting thereof is required as the job is primarily desk
bound.
- Strong customer service mindset with a calm, friendly and positive demeanour.
- Ability to work under pressure.
- Attention to detail.
- Team player.
- Excellent computer skills in MS Office, especially Excel.
- Enthusiasm for sport: knowledge of triathlon, cycling and trail preferred but not essential.
- Ability to travel and work in sports events on weekends.

**What we offer**
As an employee for IRONMAN, you can expect to work with an ambitious and sport orientated
company. You will work with a team in an international environment. Our focus is the organization
of high-class sport events:

- Endurance event entry benefits.
- Open, modern, and friendly working environment with a strong culture across EMEA.
- Opportunity to be creative in your work and the possibility to develop your own ideas
- and concepts.- Informal and relaxed dress codes.

A contract will be made based on a full-time employment. We are looking forward to receiving your

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