Food and Beverage Assistant

5 months ago

Oswestry, United Kingdom Lion Quays Hotel Full time

Job title**:Food and Beverage Assistant**

**Lion Quays Resort**

Salary**:Up to £10.42 NLW**

**Primary Job Purpose**:
An exciting opportunity has arisen for a Food and Beverage Assistant to join our Food & Beverage team. As a Food and Beverage Assistant, you are responsible for creating a warm and welcoming environment for guests during breakfast, lunch and dinner service and provide a great service making the guest experience truly memorable. We are looking for enthusiastic individuals, with a can-do attitude and commitment to making a difference.

**We are happy to discuss individual requirements in terms of weekly hours**

**Roles and Responsibilities**:

- Providing exceptional levels of service to all guests responding to requests and complaints in a timely manner and ensuring guest satisfaction
- Preparing the outlets ready for service and ensuring the operation is left ready for the next shift
- Taking beverage orders from customers, preparing and serving drinks as requested, paying attention to detail
- Assist with the receiving and storage of goods
- Maintain a good food safety, hygiene standards and practices
- Assists with cellar operations
- Assists with the preparation of a food and beverage functions service
- Cleaning of equipment
- Cleaning and maintaining glassware and china for service
- Preparation of waiter service stations
- Preparation of tables
- Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
- Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures such as cash handling and credit procedures.
- Be aware of and follow all Health and Safety procedures.
- This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

**Keys Skills**:

- Confident and approachable
- Positive, can-do attitude
- Good team work and can work well alone
- Calm under pressure during busy periods
- Excellent selling and customer service skills
- Can use own initiative and problem solve
- Resilience and calm attitude when dealing with face-to-face complaints

**All staff Key Performance Measures**

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
- To focus on the guest experience at all times and continually strive to delight time after time
- To see each guest as part of a long-term relationship not a onetime event
- To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
- To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
- To encourage our team to contribute to excellent working conditions for all
- To gain a reputation for delivering financial performance and being consumed and enthralled about business.

**Benefits**

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

- Discounts across the resort, including family and friends
- Free onsite parking
- Progression and career development opportunities.
- Pension Scheme
- Free staff meals
- Free gym membership
- Share of Resort Service Charges on a monthly basis
- Access to wellness programmes
- Extra days holiday after 2 years

**Job Types**: Part-time, Permanent, Zero hours contract

**Salary**: Up to £10.42 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Wellness programme

Day range:

- Holidays
- Monday to Friday
- Weekend availability

Shift:

- Day shift

Ability to commute/relocate:

- Oswestry: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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