Collections Supervisor

6 months ago

Crewe, United Kingdom Radius Payment Solutions Full time

Job Advert

**Title**:Collections Supervisor

**Salary**: Competitive Base Salary.

**Location**:Radius Campus, Emperor Way, Crewe Business Park, CW1 6BD

**Hours**:Monday-Friday 08:30am - 17:00pm

**Heard of us?**

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

**Job Purpose**

Due to ongoing growth, Radius is looking for a **Credit Supervisor** to drive the day to day activity of a busy DD collections team for UK and Ireland Telematics. This division currently has c15k customers with monthly subscriptions with complexity being added as products and key accounts are transitioning from acquired entities into the RTL company. The Credit Supervisor will be responsible for managing collection team s. The role holder will work directly with the credit manager to meet cash collections targets and improve debt recovery performance. The Role will suit someone with pervious collection experience who is looking to drive change in debt management and improve processes.

**Your responsibilities day to day will be**
- Deliver cash collection targets every month.
- Plan the efficient allocation and prioritisation of team workloads to ensure monthly collections targets are met.
- Identify risks and issues impacting collection from daily activities. Work with the credit manager on policy, process, or procedural changes to mitigate risk and drive improvement.
- Continually challenge and review the collections processes to identify areas for improvement in terms of collection process.
- Build strong and effective working relationships with stakeholders to support the business with customer retention and financial targets from your role.
- Coaching, training and supporting team members to achieve individual targets.
- Manage individual and team performance to achieve overall targets using SMART objectives.
- Manage monthly 1-2-1s and collection performance objectives for the team.

**What do we expect of you?**
- Strong collections background, preferably with both early day and arrears experience.
- Experience in an FCA regulated environment would be an advantage.
- Microsoft Office skills, proficient in Excel.
- Strong problem-solving skills
- Excellent attention to detail
- Ability to prioritise and keep to deadlines within a fast-paced environment
- Outstanding communication skills with the ability to operate at all levels internally and externally
- Highly presentable with strong organisational and motivational skills
- A ‘can do’ positive attitude and comfortable ‘rolling your sleeves up’
- Ability to stay calm under pressure and meet tight deadlines
- Ability to continually challenge the status quo and drive a continuous improvement mindset in your team

**What can you expect of us?**
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, Enhanced Maternity pay, Cycle to work and Electric Car Scheme a whole host of options to support your physical, mental, and financial wellbeing.

**Still curious?**

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

N.B. We reserve the right to close a vacancy

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