Food Hall Supervisor

We have a unique opportunity for an experienced supervisor in continuing the pursuit of excellence in customer service that is required in our highly prestigious Food Hall Department.

We are looking for a full-time supervisor to work with the Head of Foodhall to help manage the flagship Food Hall Department at Scotland’s most prestigious country store. With customer service at the heart of our business, you will take pride in delivering the best of Scotland in Scotland

Working with luxury brands and products, our aim is to deliver the best goods and service that Scotland has to offer. Duties will include assisting the Food Hall Manager in leading and managing a team, ensuring the highest levels of customer service, housekeeping, merchandising, driving sales and training and motivating your team. You will understand the importance of managing stock levels on the floor, and you will build excellent relationships with the warehouse and buying teams.

Key responsibilities:

- Supporting the Head of Foodhall in day-to-day management and task delegation to the team.
- Motivating and training the team to deliver excellent customer service.
- Understand department revenue targets and consistently striving to achieve these.
- Assisting when required in managing rotas, holiday and absences.
- Opening and closing procedures.
- Ensuring all products are effectively merchandised.
- Liaising with the warehouse and managing stock movements.
- Liaising with Buyers and managing stock/shop movements.
- Dealing effectively with customer queries and complaints.
- Liaising effectively with Customers Services for returns, exchanges and refunds.
- Stock checks as required.

Libra Recruitment is an independent agency that focuses on permanent and fixed term recruitment specialising in HR, Sales, Marketing, Office support & Finance.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£42,107.33 per year

**Benefits**:

- Company pension
- On-site parking

Work Location: In person