Support Officer

6 months ago


Leicester, United Kingdom HM Courts and Tribunals Service Full time

**Details**:
**Reference number**:

- 328440**Salary**:

- £22,940- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer- AO**Contract type**:

- Fixed Term**Length of employment**:

- For a period of up to 12 months**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time**Number of jobs available**:

- 10Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This position is based at LEICESTER ARNHEM HOUSE AIT LEICESTER, LE1 6LRAbout the job

**Job summary**:

- Please refer to Job Description**Job description**:
**HM Courts and Tribunals Service**

**Directorate: CTSC / National Services**

**Grade: AO**

**Job Title: Support Officer**

**Location: Leicester - Arnhem house**

**12-month fixed term contract.**

**Who are we?**

HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants, and commercial businesses - we have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently.

**Support Officer - Leicester - Arnhem House**

The Courts and Tribunals Service Centres (CTSCs) provide hubs for telephony, assisted digital, case progression and hearing support, and will provide a consistent national service that enables cases to move through to conclusion smoothly and that provide the right support to the local judiciary.

Spread nationally over several sites, these centres will be home to just under half of our workforce in total. We are working to reform a Justice system that has in the past relied heavily on paper-based processes and the CTSCs are among the first steps in being able to support a modern, digital Justice system.

**Ways of working**:
Non-contractual hybrid working is available, the days worked at home and in the office will be discussed and agreed by the business on appointment. Hybrid working arrangements will only be available when it has been established that delivering the service from home can be done effectively.

Induction and training may be located at Loughborough for a period of 8 weeks.

**Role Purpose**

This role is the main customer-facing role and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the needs of service users.

**Key accountabilities include**:

- Assess customer cases to progress where appropriate to the next stage.
- Identify users requiring extra/different support and undertake basic assessment of needs in accordance with procedures. Refer suitable cases to our third-party supplier.
- To handle, and where possible resolve, first contact user complaints in accordance with HMCTS policy and procedures ensuring the complaint has been handled fairly. Update the system to prevent duplication of work.
- Keep knowledge up to date via articles with all procedural changes.

**Person Specification**
- Be able to empathise with our customers.
- Be able to explain information clearly to reassure and provide accurate information for customers.
- Be flexible and adaptive to support business needs.
- Proactively resolve routine problems and escalate serious issues.

**Please refer to the Role Profile attached below for further information on this role.**

**Person specification**:

- Please refer to Job Description**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Delivering at Pace
- Managing a Quality Service

**Benefits**:

- Alongside your salary of £22,940, HM Courts and Tribunals Service contributes £6,102 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Annual Leave
- Public Holidays
- Season Ticket Advance

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.- Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standa



  • Leicester, United Kingdom REVOLUTION SUPPORT SERVICES LIMITED Full time

    Our role is for an administrator/receptionist/helpdesk coordinator in our main office. The role is for 25 hours per week 9.30am - 3pm Monday to Friday with a 30 minute unpaid break for lunch. The role is to answer the main company landline number and direct calls, taking messages and taking booking enquires from customers and bookings these into our...

  • Support Officer

    6 months ago


    Leicester, United Kingdom Ministry of Justice Full time

    Salary 1 - £22,940 Number of jobs available 1 - 10 Detail of reserve list 1 - 12 Months Region 1 - East Midlands City/Town 1 - Leicester Building/Site 1 - LEICESTER ARNHEM HOUSE AIT LEICESTER, LE1 6LR Grade 1 - AO Organisation Grade for MoJ 1 - AO Post Type 1 - Fixed Term Duration of appointment 1 - Up to 12 months Working Pattern 1 - Full...


  • Leicester, Leicester, United Kingdom Education Systems Support Limited Full time

    About UsEducation Systems Support Limited is an accredited SIMS support provider dedicated to delivering high-quality services to schools across the country. Our team of experts has extensive experience in management information systems, ensuring that we understand the unique needs of our clients.Training and Support Officer RoleWe are seeking an experienced...


  • Leicester, Leicester, United Kingdom Spire Healthcare Full time

    Job DescriptionWe are seeking a skilled Administrative Support Officer to join our team on a bank basis at Spire Leicester Hospital. This is an excellent opportunity for you to progress your customer service experience in an administrative role within the private healthcare sector.The successful candidate will provide day-to-day patient administration...


  • Leicester, United Kingdom Fairfield School of Business Full time

    **Fairfield School of Business (FSB)**, an OFS registered private higher education provider founded in 2006 with campuses in London, Birmingham, Leicester and Luton. We provide industry-relevant qualifications in business and healthcare management, in partnership with leading UK universities. Our focus is to offer an open and inclusive learning and teaching...


  • Leicester, United Kingdom Qvantum Energy Technology Ltd Full time

    **About us** We are professional and agile growing company. Our work environment includes: - Office set in beautiful Leicestershire countryside - Office in the heart of London - Work-from-home days - Growth opportunities for the right person Qvantum is going through a period of growth and will be increasing the size of the operational and support staff....


  • Leicester, United Kingdom ESPO Full time

    **Working Hours**:37 full time **Contract Type**:Permanent **Closing Date**:Monday 14th August **Interview Date(s)**:Wednesday 23rd and Thursday 24th August This exciting new role at ESPO is ideal for someone who is passionate about eCommerce and Digital Marketing, ensuring our customers have a fantastic experience when they visit our websites. **About...

  • CRM Support Officer

    5 months ago


    Leicester, United Kingdom University Of Leicester Full time

    About the role Are you looking for a rewarding role that contributes directly to the success of a thriving university? We're seeking a CRM Support Officer to join our experienced and successful CRM delivery team. In this role, you'll play a key part in implementing our new Microsoft Dynamics 365 (D365) CRM system, designed to streamline student recruitment...


  • Leicester, Leicester, United Kingdom Recra Consulting Full time

    Job Title: Sales Office Support ProfessionalAbout the Role:We are seeking a highly organized and detail-oriented Sales Office Support Professional to join our team at Recra Consulting. As a key member of our sales support team, you will play a crucial role in ensuring the smooth operation of our sales process.About You:You have previous experience in a sales...


  • Leicester, Leicester, United Kingdom Leicestershire County Council Full time

    About the RoleThis Administration Assistant position includes general office duties such as customer service, responding to callers and telephone queries, dealing with emails, filing, and data collection. A DBS enhanced check for a regulated activity is required.


  • Leicester, United Kingdom Hays Technology Full time

    Your new company Working with a Higher education institution based in Leicestershire.You will be working on new project to reimplement the universities Unit4 ERP finance system (previously known as Agresso). This is a huge project which will have a large impact across the organisation. The ideal person will join the university on a 2 year period to work in...


  • Leicester, United Kingdom CV-Library Full time

    Your new company Working with a Higher education institution based in Leicestershire.You will be working on new project to reimplement the universities Unit4 ERP finance system (previously known as Agresso). This is a huge project which will have a large impact across the organisation. The ideal person will join the university on a 2 year period to work in...


  • Leicester, United Kingdom University Hospitals Of Leicester Nhs Trust Full time

    Job summary CARDIAC INVESTIGATIONS DEPARTMENT UNIVERSITY HOSPITALS OF LEICESTER NHS TRUST CLERICAL SUPPORT OFFICER BAND 2 Hours per week and 26 Hours per week We require enthusiastic and motivated people to join our busy areas cross site.You would be the first point of contact for patients and hospital staff at all levels.Our department provides a range of...


  • Leicester, United Kingdom BDS Northern Full time

    BDS Recruitment are currently recruiting for a housing support officer to work for a social justice charity based in Leicester. Full time 35 Hours a week working Monday to Friday, there will be one late shift a month to finish at 10pm and the requirement to work one Saturday in four, with a day off during that week. £12.50 per hour PAYE or £16.33...


  • Leicester, United Kingdom Nacro Full time

    Supported Housing Officer Job type - Full time, permanent Salary - £30,326 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location - HYBRID - Derbyshire, Leicestershire, Luton We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we...


  • Leicester, Leicester, United Kingdom Recra Consulting Full time

    Job Description:We are seeking a highly organized and detail-oriented Sales Office Support Specialist to join our team at Recra Consulting.About the Role:This is an excellent opportunity for a motivated individual to provide administrative support to our sales team, ensuring seamless day-to-day operations and exceptional customer service.Main...


  • Leicester, United Kingdom Public Sector Resourcing Full time

    **Technical Support Officer (SC) X3 Inside IR35** **Contract Term: 12 months** **Contracting Authority: NCA** **Location: Hybrid Working (Leicester office twice a week)** **As a Technical Support Officer your main responsibilities would be**: - Installation, upgrading and support of technical hardware, operating systems, software and peripherals. -...

  • Support Officer

    6 months ago


    Leicester, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 345457**Salary**: - £22,940- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- AO**Contract type**: - Fixed term**Length of employment**: - Up to 12 months**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of jobs...


  • Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

    An exciting opportunity has arisen for a Project Support Officer within the Pathology Department at the University Hospitals of Leicester NHS Trust. We are looking for an enthusiastic individual, ideally with previous project management experience, to support the delivery of the Pathology improvement programme. The post holder will assist with project...


  • Leicester, Leicester, United Kingdom Harmless CIC Full time

    About the RoleWe are seeking a highly skilled and organized Clinical Administrative Officer to join our team at Harmless CIC. As a key member of our clinical operations team, you will be responsible for providing administrative support to our clinical services.The ideal candidate will have excellent communication skills, both written and verbal, and be able...