Tech Support Specialist

2 weeks ago


Wrexham, United Kingdom Searchability Full time

**Tech Support Specialist**

We are employee engagement professionals. Our aim is to assist with positive change for businesses - providing them with accurate data and powerful insights that will allow them to get to where they want and need to be.
- Salary £27,000
- Based in Llay, Wrexham
- Application Support / Software Support / ITIL / Jira / Zendesk

Role Overview
- Manage triage for all technical support requests
- Escalation point for client support responses for initial queries
- Constantly review support backlogs to ensure accurate priority
- Feedback on common tech support queries / user errors

Role Benefits
- Annual Leave of 25-30 days (dependent on length of service)
- Flexitime
- Sports and fitness allowance
- Private Health Insurance & Great Pension

Role Requirements
- Experience in an Application/Software Support role
- Experience with Helpdesk software
- Knowledge of ITIL service desk management
- Team player - willing to support where needed

Desirables
- Practical experience with tools such as Jira, Zendesk, CRM Software
- Bachelor’s Degree or Diploma in IT, Computing or similar
- Self-motivated
- Highly driven

What happens next?**Permanent**: JOB TYPE**Wrexham**: United Kingdom**TBD**: SALARY**Mid**: SKILL LEVEL



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